Christopher Follansbee
Belen,NM
Summary
Dynamic OSP Inspector at WAVSYS with expertise in underground construction and contractor supervision. Proven track record of enhancing customer satisfaction through effective troubleshooting and prompt issue resolution. Skilled in as-built documentation and committed to continuous learning, fostering a safe and productive work environment.
Overview
13
13
years of professional experience
Work History
OSP Inspector
WAVSYS
Albuquerque, NM
10.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Technician
DIRECTV
Yakima, WA
10.2015 - 03.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Manager
Dominos Pizza Inc.
Glendale, AZ
10.2012 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Campo Verde High School
Gilbert, AZSkills
- Underground construction
- As-built documentation
- Utility locating
- Contractor supervision
- Construction inspection
- Customer service
Timeline
OSP Inspector
WAVSYS
10.2024 - Current
Technician
DIRECTV
10.2015 - 03.2024
Manager
Dominos Pizza Inc.
10.2012 - 08.2015
Campo Verde High School