CHRISTOPHER FOOTE
North Syracuse,NY
Summary
Experienced driver, sales representative, and lean leader with a strong track record in safe tractor-trailer operation, exceptional customer service, and process optimization. Skilled in freight handling, route planning, and team supervision, always prioritizing operational safety and efficiency. Dedicated to delivering outstanding results through expertise in sales and a commitment to continuous improvement.
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
16
16
years of professional experience
Work History
Volunteer
Reach Global
06.2024 - 06.2024
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Employee Engagement Manager
XPO
01.2015 - 05.2024
- Promoted a positive work culture by organizing team-building activities and events throughout the year.
- Launched ongoing feedback mechanisms to keep employees informed about company updates, changes in policies, or other relevant information impacting their roles.
- Enhanced employee engagement by implementing innovative strategies and programs.
- Implemented mentoring programs that connected experienced professionals with junior colleagues for knowledge sharing and skills development purposes.
- Championed the importance of employee engagement at all levels within the organization, building a strong foundation for long-term success and growth.
- Evaluated employee satisfaction data, identifying areas of improvement and developing action plans to address concerns.
- Provided support during organizational change periods, ensuring clear communication of expectations and facilitating smooth transitions for affected employees.
- Established recognition programs that rewarded outstanding contributions, fostering a sense of pride among staff members.
- Cultivated strong relationships with management to align company objectives with employee needs and expectations.
- Managed various employee engagement projects from inception through completion, delivering timely results aligned with set goals and objectives.
- Organized annual employee engagement surveys to gather valuable insights into workplace satisfaction levels across the organization.
- Promoted harmonious working climate to boost morale and productivity.
- Implemented team feedback to recommend corrective action to senior leadership.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
Commercial Driver Trainer
XPO
11.2010 - 05.2024
- Delivered engaging hands-on training sessions, ensuring all participants gained practical experience in relevant driving scenarios.
- Reduced accident rates within the company through rigorous focus on safe driving practices during training sessions.
- Improved safety records by implementing comprehensive training programs for commercial drivers.
- Addressed any identified gaps in knowledge or skills promptly with tailored instructional interventions, ensuring continued progress toward achieving desired outcomes for each participant.
Driver Sales Representative
XPO Logistics
12.2008 - 05.2024
- Safely operate a tractor-trailer combination, including doubles and triples
- Provide excellent service to customers, including generating sales leads
- Load and unload freight
- Ascertained which routes would provide fastest access to customer sites, allocating for weather and road conditions
- Recommended process improvements to enhance operational safety and efficiency
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste
- Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters
- Supervised equipment upgrades and modifications.
Driver Sales Representative and Lean Leader
XPO
04.2016 - 12.2019
- Conducted reviews of fellow employees concerns to identify root issues and possible solutions
- Communicate effective ideas and carry out plans that improve the culture of our workplace.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Implemented policies and procedures across warehouse and shipping platforms.
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Implemented Kanban systems to improve material flow and reduce excess inventory, resulting in cost savings and increased responsiveness to customer demands.
- Led cross-functional teams in continuous improvement projects, resulting in enhanced productivity and reduced costs.
- Reduced lead times by optimizing material flow and inventory management strategies, enhancing overall supply chain performance.
- Spearheaded employee engagement initiatives focused on building a Lean culture, driving ownership of continuous improvement efforts throughout the organization.
- Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
- Facilitated value stream mapping sessions to understand current state conditions clearly before designing future-state improvements based on Lean principles fully aligned with business objectives.
- Conducted regular gemba walks to observe operations firsthand, identifying areas where improvements could be made immediately or over time.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
- Improved production efficiency by implementing Lean principles and processes, streamlining workflows and reducing waste.
Education
Safe Driver Certification - Crash Avoidance Driver Training
Smith System Driver Improvement Institute
East Syracuse, NY03.2010
Commercial Driver Training Program - Logistics Management
NTTS School Liverpool
Liverpool NY02.2003
Associate of Arts - Design And Visual Communications
California Institute of Arts & Technology
San Diego, CA09.2002
Associate of Arts - Culinary Arts
Charles H Bohlen Technical Center
Watertown, NY06.1994
High School Diploma -
Watertown High School
Watertown NY06.1994
Skills
- Setting and Achieving Strategic Goals
- Managing Projects
- Streamlining and Improving Processes
- Annual planning
- Engaging in Community Outreach
- Mission and vision Alignment
- Ensuring High-Quality Standards
- Providing Exceptional Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Team Collaboration
- Leadership Qualities
- Community Service
- Relationship Building
- Public Speaking
- Flexible Schedule
- Computer Skills
- Adaptability and Dependability
- Community Engagement
- Event Setup
- Food Distribution
- Event Planning
- Professional Appearance
- Cross-cultural understanding
- Community Outreach
- Volunteer Recruitment
- Fundraising
- Data Entry
- Fundraising Events
- New York Class A M Driver's License with Endorsements
Endorsements
Received full Commercial Driver Class A endorsements 2001
Hazmat ,Tanker, Doubles / Triples, Passenger, Metal Coil
Affiliations
- Member of The Gathering Place At NSBC
- member Of The Onondaga Ski Club
- Volunteer for Reach Global
Additional Information
I enjoy time spent with family and friends, Serving in and outside my community and volunteering my time helping others.
Outdoor Enthusiast
Hunting, Fishing,Hiking, Boating, Skiing, and Snowboarding are all ways I enjoy spending time outdoors.
Timeline
Volunteer
Reach Global
06.2024 - 06.2024
Driver Sales Representative and Lean Leader
XPO
04.2016 - 12.2019
Employee Engagement Manager
XPO
01.2015 - 05.2024
Commercial Driver Trainer
XPO
11.2010 - 05.2024
Driver Sales Representative
XPO Logistics
12.2008 - 05.2024
Safe Driver Certification - Crash Avoidance Driver Training
Smith System Driver Improvement Institute
Commercial Driver Training Program - Logistics Management
NTTS School Liverpool
Associate of Arts - Design And Visual Communications
California Institute of Arts & Technology
Associate of Arts - Culinary Arts
Charles H Bohlen Technical Center
High School Diploma -
Watertown High School
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