Christopher Forde
Kingston,Massachusetts
Summary
Dynamic Assistant Operations Manager at Chick-fil-A with a proven track record in process improvement and operational efficiency. Expert in training and mentoring staff, enhancing team performance, and implementing strategies that boost customer satisfaction. Skilled in inventory management and decision-making, driving consistent operational success and fostering a collaborative work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Chick-fil-A
12.2021 - Current
- Coordinated daily operations to ensure adherence to company standards and policies
- Streamlined inventory management processes, enhancing stock accuracy and availability
- Trained team members on operational procedures, improving service efficiency
- Implemented quality control measures resulting in consistent customer satisfaction
- Assisted in developing training materials for onboarding new employees
- Monitored performance metrics to identify areas for operational improvement
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Implemented process improvements that resulted in increased operational consistency.
- Analyzed workflow processes, identifying areas for enhancement and driving implementation of solutions.
Education
High School Diploma -
Acellus Academy
Kansas City, MO05-2026
Skills
- Process improvement
- Operational planning
- Operations management
- Operational efficiency
- Employee supervision
- Staff training and development
- Training and mentoring
- New employee hiring
- Team building
- Decision-making
- Staff scheduling
- Inventory management
- Teamwork and collaboration
- Hiring and onboarding
- Customer service management
- Customer relations
- Inventory tracking and management
- Assignment delegation
- Operations oversight
- Team leadership
- Goal setting
Certification
- ServSafe Certified
- Registered ServSafe Examination Proctor
- Massachusetts Allergen Training
Timeline
Assistant Operations Manager
Chick-fil-A
12.2021 - Current
High School Diploma -
Acellus Academy