Christopher Forrest
Gainesville,FL
Summary
Highly skilled professional with a proven track record of success in planning and implementing operational improvements. Recognized for consistently achieving outstanding results and being rewarded for exceptional performance. Demonstrated expertise in policy development and staff management procedures, leading to increased morale and productivity across the organization. Multi-talented individual excelling in driving positive change and delivering impactful solutions.
Overview
9
9
years of professional experience
Work History
Relationship Manager Business Owner Specialist
Bank Of America
10.2019 - Current
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Consistently exceeded quarterly sales goals by cultivating strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Mentored 12 new hires, resulting in stronger staff development and increased productivity.
- Developed targeted presentations for prospective clients, effectively showcasing value of our services and products.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Magnolia Expert
Best Buy
10.2017 - 10.2019
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Ranked in top 20% (Million Dollar Club Member)
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Listened to clients and developed solutions to satisfy business and personal needs
Training Coordinator
Texas Roadhouse
04.2015 - 12.2018
- Developed and implemented a successful onboarding program.
- Utilized a variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
- Developed lesson plans, instructional materials, and written practice tests for all back-of-the-house training courses.
- Provided coaching and mentoring to employees.
- Compiled training handbook and related course materials.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained and mentored over 100 new personnel hired to fulfill various roles.
Key Manager
Texas Roadhouse
10.2015 - 12.2018
- Checked prices and calculated totals for accurate invoice processing
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted Kitchen Manager with scheduling, interviewing and other administrative tasks associated with successfully running store.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Propelled market share to surge ahead of competitors and earn #Top 10 ranking.
Education
Associate of Arts - Finance
Santa Fe College
Gainesville, FL08.2024
Skills
- Problem-solving strength
- Staff training
- Interpersonal communication skills
- Employee coaching
- Data organization
- Records maintenance
- Project management
- Relationship building and management
- Data Analytics
- Team Leadership
- Business Development
- Issue Resolution
Timeline
Relationship Manager Business Owner Specialist
Bank Of America
10.2019 - Current
Magnolia Expert
Best Buy
10.2017 - 10.2019
Key Manager
Texas Roadhouse
10.2015 - 12.2018
Training Coordinator
Texas Roadhouse
04.2015 - 12.2018
Associate of Arts - Finance
Santa Fe College
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