Christopher Forrest

• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Protected purchase items with proper bagging and wrapping to prevent damage
• Kept on top of changes to store products and promotions to maintain strong sales
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
• Displayed merchandise by arranging in appealing and orderly way to boost sales
• Ranked in top 20% of the team helping to maximize sales
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
• Approached browsing customers to initiate conversations to determine buying preferences
• Listened to clients and developed solutions to satisfy business and personal needs

• Checked prices and calculated totals for accurate invoice processing
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
• Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns
• Responsible for nightly numbers

• Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation
• Supported and trained staff members to achieve and maintain top client satisfaction
• Evaluated established training programs, employee performance across areas, and organizational goals to identify knowledge and skill gaps
• Developed training programs, and instructional methods to support long-term employee development and performance objectives
• Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules
• Trained and mentored new personnel hired to fulfill various roles
• Assisted company in designing training budgets

Currently pursing degree