Christopher Fowler
Sebring
Summary
Adept at navigating high-stress environments, I utilized my problem-solving and data entry skills at South Florida State College to enhance office efficiency and customer/student satisfaction. Equipped with willingness to learn and excellent communication skills. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different organizations.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
South Florida State College
10.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict HIPPA and FERPA privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to student and staff inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting payroll documentation and time-off requests per company policy guidelines.
- Managed expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported recruitment processes, scheduling interviews and communicating with new student applicants to improve admission timelines.
Customer Service Representative
Lowes Home Improvment
10.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Operations Manager
Golds Gym
03.2016 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
Case Manager
Tri-County Human Services
07.2001 - 03.2016
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
Education
Bachelor of Arts - Social Work
Warner Southern College (Warner University)
Lake Wales, FL05-1999
Skills
- Customer service
- Active listening
- Problem-solving
- Case management
- Data entry
- Office administration
- Complaint resolution
- Inventory control
- Computer proficiency
- Dedicated team player
Timeline
Administrative Assistant
South Florida State College
10.2019 - Current
Customer Service Representative
Lowes Home Improvment
10.2019 - 06.2021
Operations Manager
Golds Gym
03.2016 - 10.2019
Case Manager
Tri-County Human Services
07.2001 - 03.2016
Bachelor of Arts - Social Work
Warner Southern College (Warner University)
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