Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Franklin

Calumet City,IL

Summary

Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Rideshare Driver

Uber
05.2018 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Adhered to all safety regulations and traffic laws while driving.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
  • Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
  • Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
  • Reinforced rideshare company's reputation through professional conduct and exceptional service.
  • Navigated efficiently through heavy traffic, optimizing ride durations.
  • Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
  • Achieved top driver status with consistent positive feedback from clients.
  • Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
  • Delivered passengers to destinations safely and on time.
  • Followed applicable traffic regulations and traffic laws.
  • Pointed out landmarks and other points of interest to passengers.
  • Remained calm and poised in emergent situations.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Responded with ease to sudden changes in routes and schedules.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.

CNA

Bria (Health Services) of River Oaks
06.2022 - 08.2022
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing nightly rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Hospital Security Officer

American Heritage Protective Services Inc.
06.2008 - 08.2018
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
  • Trained new security officers on hospital policies, emergency response plans, and communication strategies.
  • Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
  • Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
  • Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
  • Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
  • Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
  • Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
  • Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
  • Contributed to the development of security policies and procedures, ensuring compliance with industry best practices.
  • Implemented effective crime prevention strategies through environmental design and situational awareness training for staff members.
  • Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
  • Facilitated safety presentations and participated in staff meetings to educate hospital employees on current security policies and procedures.
  • Collaborated with Human Resources Department regarding background checks on potential employees resulting in a more secure hiring process.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

CNA Certification - Certified Nursing Assistant

Prairie State College
Chicago Heights, IL
05-2020

Film

Columbia College, Chicago
Chicago, IL
06-2002

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Passenger transportation
  • Vehicle maintenance
  • Customer engagement
  • Safe driving
  • Route planning
  • Time management
  • Clean driving record
  • Problem-solving
  • Adaptability and flexibility
  • Safety awareness
  • Patience and tact
  • Cultural awareness
  • Stress management
  • Communication
  • Hospitable
  • Navigational tools
  • Directional sense
  • Ride-sharing platform knowledge
  • Passenger safety
  • Dependable and trustworthy
  • Valid Illinois Driver's license
  • Safe driving practices
  • Valid vehicle insurance and registration

Timeline

CNA

Bria (Health Services) of River Oaks
06.2022 - 08.2022

Rideshare Driver

Uber
05.2018 - Current

Hospital Security Officer

American Heritage Protective Services Inc.
06.2008 - 08.2018

CNA Certification - Certified Nursing Assistant

Prairie State College

Film

Columbia College, Chicago

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