Christopher Franz
San Diego,CA
Summary
Seasoned retail management professional with a track record of boosting team productivity and operational efficiency. Skilled in managing and motivating staff to achieve continuous improvements and maximize customer service standards. Analytical approach to tackling both day-to-day and complex challenges. Agile and adaptable leadership style, combined with a stellar work history, motivational approach, and upbeat nature. Effective in training employees and leveraging organized approaches for daily planning, scheduling, and customer service requirements. Forward-thinking mindset and diplomatic communication style focused on maximizing engagement and satisfaction for all stakeholders.
Overview
5
5
years of professional experience
Work History
Fragrance Vendor
Coworx Staffing
04.2023 - 06.2023
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Front End Supervisor
Ralphs Grocery Store
03.2020 - 12.2022
- Monitored cash drawers in thirteen checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Promoted importance of security and customer tracking to minimize store losses.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Managed customer service duties by greeting over 100+ customers daily and informing customers about products.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Achieved dramatic comradery through positive employee motivation and focus on continuous improvement.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
Combo Clerk
Ralphs Grocery Store
08.2019 - 03.2020
- Attended to customer needs, questions and complaints.
- Worked cash register and processed credit card, check and cash transactions.
- Assisted customers with locating store products and searched product availability online.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned Person in Charge and other department positions and provided backup at key times.
- Lifted up to 50 pounds at once and used pallet jacks to move heavier loads.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Courtesy Clerk
Ralphs Grocery Store
09.2018 - 08.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with large purchases by carrying items to vehicles.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Restocked and organized merchandise in front lanes.
- Conducted one-on-one training with many new employees to teach various store procedures.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed monetary transactions by giving and receiving cash, processing coupons and refunds and applying discounts.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Exceptional computer skills
Education
Associate of Science - Business Economics
University of California - San Diego
La Jolla, CA06.2025
Associate of Science - Business Administration
College of The Canyons
Valencia, CA06.2023
Skills
- Front-End Support
- Staff Coaching and Training
- Shift Checklists
- Handling Complaints and Inquiries
- Refunds Exchanges and Adjustments
- Remediation Services
- Accurate Money Handling
- Effective Working Relationships
- Customer Experience Enhancement
- Efficient Service
- Superior Work Ethic
- Retail Industry Experience
Timeline
Fragrance Vendor
Coworx Staffing
04.2023 - 06.2023
Front End Supervisor
Ralphs Grocery Store
03.2020 - 12.2022
Combo Clerk
Ralphs Grocery Store
08.2019 - 03.2020
Courtesy Clerk
Ralphs Grocery Store
09.2018 - 08.2019
Associate of Science - Business Economics
University of California - San Diego
Associate of Science - Business Administration
College of The Canyons
Similar Profiles
David MungusaDavid Mungusa
Shipping Clerk at Coworx StaffingShipping Clerk at Coworx Staffing
Adilene RuizAdilene Ruiz
Packing and Shipping Clerk at Coworx StaffingPacking and Shipping Clerk at Coworx Staffing
Marcellus DuruMarcellus Duru
Warehouse Associate at Coworx StaffingWarehouse Associate at Coworx Staffing