Christopher Fred
Gold Bar,WA
Summary
Seasoned General Manager with a track record of enhancing team productivity and retention. Leveraged problem-solving and team leadership to revitalize site culture, ensuring a customer service-driven atmosphere. Proficient in procedures development and business growth, demonstrating a commitment to efficiency and relationship building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SITE MANAGER/GM
Breeze Thru Carwash
08.2022 - 04.2024
- Focused on Developing 12-14 employees throughout the year from management to basic level entry positions
- Hired, trained and dismissed employees as needed
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Rebuilt the culture of the site, increased the retainment percentage for employees, and excelled the sites numbers from where they were previous years
- Supervised workers during their shifts in order to ensure that tasks were completed according to standards
- Directed site activities to foster smooth and efficient operations
- Identified opportunities to increase efficiency of on-site operations
- Monitored inventory levels at job sites regularly in order to prevent shortages or overages of supplies
- Identified cost savings opportunities through efficient operations management techniques
- Recruited qualified personnel for various positions at job sites while adhering to company policies regarding hiring practices
- Utilized advanced problem-solving skills to identify potential issues before they became major problems
- Expertly managed resources, including personnel, materials, and equipment, to ensure efficient completion of projects
- Planned and developed work schedules to deliver adequate service
- Conducted quality, timely performance feedback and performance appraisals.
GENERAL MANAGER
FirehouseXpress Carwash
03.2022 - 08.2022
- Worked with coworkers to complete our checklists and daily tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Experienced with social media and communications platforms
- Performed routine and scheduled maintenance services.
ASSISTANT GENERAL MANAGER
FirehouseXpress Carwash
06.2021 - 03.2022
- Responsible for overseeing and directing both the North and South sites for Firehouse
- Created and updated the training and onboarding process for both Attendants and Managers
- Head of our training and orientation
- Worked with creating the schedule and helping the scheduling managers with filling open positions and finding coverage when needed
- Responsible for taking care of the damage claims for both sites
- Focused on customer relations
- Worked with the company mechanic on projects and assisted at both sites when needed
- Created systems to maintain the cleaning and landscaping for both locations
- Developed talent on the team
- Customer service oriented
- Worked with our marketing company on ideas and promotions for monthly events, holidays, specials and more.
MANAGER/HEAD OF ORIENTATION AND TRAINING
FirehouseXpress Carwash
09.2018 - 06.2021
- Direct and assist staff with controlling the lots, running the tunnel, and giving our customers the best service
- Productive Car Wash Manager who routinely meets customer expectations with courteous service throughout the car washing process
- Adept at resolving customer issues and motivating car wash staff
- Focused on maintaining quality standards
- Set new hires up with paperwork and walk them through the process
- Head of training leading the way with getting everyone up to par both attendants and managers
- In charge of interviewing and hiring potential employees
- Created the Manager schedule each month for our leaders.
LANDSCAPE LABORER
Skyline Landscaping and Design
- Background in door to door sales and marketing strategies
- Met with potential customers to review services and expand sales opportunities
- Maintained strong knowledge of products, accessories, pricing and service features
- Knowledge of blueprints and exterior design.
BELLMAN/VALET/SHUTTLE DRIVER
Steamboat Grand
- Experience as Bellman with strong work ethic and customer service
- Services included greeting guests at the driveway, directing them to front desk, unloading vehicles and bringing luggage to guests rooms
- Experienced valet driver focused on customer experience
- Duties included parking and retrieving cars for guests
- Enthusiastic shuttle driver, shuttling guest downtown and back, giving guests the opportunity to explore town without the worry of having to drive.
PROPERTY MANAGEMENT EMPLOYEE
Executive Home Management
- Dynamic, energetic, and highly experienced in residential property management with a solid history of success, including working with multimillion-dollar properties in Steamboat
- Talent for cultivating and supporting tenant relationships, leading to high occupancy rates
- Maintained Interior and Exterior residences for customer arrivals.
SERVER
Deshas Tavern
- Served here at an american style restaurant, taking care of guests when they came in to eat
- This includes greeting guests, talking about the menu and new specials, as well as taking and delivering orders
- Had to learn new specials and drinks that are put on the menu daily
- Worked with the team to help give out the best service as a staff that we possibly could.
Education
BACHELOR OF BUSINESS ADMINISTRATION AND MARKETING -
Colorado State University Global Campus
Fort Collins, CO01.2021
ASSOCIATES IN BUSINESS ADMINISTRATION -
Colorado Mountain College
Steamboat Springs, CO01.2018
Skills
- Team Leadership
- Budgeting and Cost Savings
- Site Safety
- Procedures Development
- Process Improvement
- Problem-Solving
- Multitasking and Organization
- Supply Ordering
- Documentation and Reporting
- Business Development
- Customer Service
- Relationship Building
Certification
- Integrity Coaching
- MAP Program (Management Apprenticeship Program)
- Brian Lovegrove 91 Day Challenge
- Mastering Influence
Timeline
SITE MANAGER/GM
Breeze Thru Carwash
08.2022 - 04.2024
GENERAL MANAGER
FirehouseXpress Carwash
03.2022 - 08.2022
ASSISTANT GENERAL MANAGER
FirehouseXpress Carwash
06.2021 - 03.2022
MANAGER/HEAD OF ORIENTATION AND TRAINING
FirehouseXpress Carwash
09.2018 - 06.2021
LANDSCAPE LABORER
Skyline Landscaping and Design
BELLMAN/VALET/SHUTTLE DRIVER
Steamboat Grand
PROPERTY MANAGEMENT EMPLOYEE
Executive Home Management
SERVER
Deshas Tavern
BACHELOR OF BUSINESS ADMINISTRATION AND MARKETING -
Colorado State University Global Campus
ASSOCIATES IN BUSINESS ADMINISTRATION -
Colorado Mountain College
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