Christopher Fred

• Guide patients through Medicaid and DSS applications, ensuring accuracy and timely submission.

• Assist patients in navigating financial assistance programs, processing payments after bill adjustments, and providing billing support.

• Serve as a patient advocate, improving satisfaction through clear communication and problem resolution.

• Navigate multiple EMR systems, including Soarian, Envision, Optum, Eagle, Athena, and PAI.

• Support team initiatives and projects, including report preparation (FAUXFER) and account screenings.

• Led and developed a team of 12+ employees, promoting growth from entry-level to management-level positions.

• Recruited, hired, trained, and, when necessary, dismissed employees to maintain a strong, effective team.

• Revitalized site culture, improving employee retention rates and fostering a high-performance, results-driven environment.

• Increased site performance metrics and exceeded prior years’ results through creative initiatives and process improvements.

• Supervised daily operations, ensuring tasks were completed according to company standards and policies.

• Directed site activities to maintain smooth and efficient workflows while managing resources, including personnel, materials, and equipment.

• Planned and developed work schedules to ensure consistent coverage and service delivery.

• Provided coaching, performance feedback, and appraisals to enhance staff development and accountability.

• Identified and implemented opportunities to improve operational efficiency and team productivity.

• Oversaw 24 employees and worked with teams to complete checklists and daily tasks
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Responded quickly to meet customer needs and resolve problems
• Identified ways to improve efficiency in operations and implemented process changes
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
• Troubleshot minor problems and reported larger technical issues,
• Performed routine and scheduled maintenance services.
• · Experienced with social media and communications platforms

• Responsible for overseeing and directing both the North and South sites for Firehouse
• Created and updated the training and onboarding process for both Attendants and Managers
• Head of our training and orientation
• Worked with creating the schedule and helping the scheduling managers with filling open positions and finding coverage when needed
• Responsible for taking care of the damage claims for both sites Focused on customer relations
• Worked with the company mechanic on projects and assisted at both sites when needed
• Created systems to maintain the cleaning and landscaping for both locations
• Developed talent on the team
• Customer service oriented
• Worked with our marketing company on ideas and promotions for monthly events, holidays, specials and more.

• Direct and assist staff with controlling the lots, running the tunnel, and giving our customers the best service.
• Productive Car Wash Manager who routinely meets customer expectations with courteous service throughout the car washing process
• Adept at resolving customer issues and motivating car wash staff.
• Focused on maintaining quality standards.
• Set new hires up with paperwork and walk them through the process
• Head of training leading the way with getting everyone up to par both attendants and managers
• In charge of interviewing and hiring potential employees Created the Manager schedule each month for our leaders.