Christopher Frederic

• activating accounts
• Responsible for assisting customers through the activation services of company products. I.e phone, internet payments.
• Deescalation calls
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Inbound calls
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed transactions, payment cards.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive sales tactics.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Sales
• Problem solving
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Monitored and tracked campaigns to determine effectiveness and future changes.
• Inbound and Outbound calls Communicated with clients daily to understand needs and explain product value.
• Evaluated customers' potential needs to make appropriate recommendations.

SOFTWARE

• Used AVAYA and OUTLOOK to keep accurate records and pertaining and account notes.
• Microsoft Spreadsheets