Christopher Frias
Birmingham,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Terminix Commercial
08.2021 - Current
- Review daily reports to maximize branch productivity.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Professional
Terminix Commercial
02.2014 - 08.2021
- Service professional/ technician
- Evaluated customer needs and feedback to drive service sales and service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Five Star Technician November 2019
- Five Star Technician December 2019
- December 2019 led Southeast Division in Service Sales
- 2018 President’s Club Winner
Supervisor
Sweetwater Construction
09.2012 - 02.2014
- Management - Comply with specifications
- Crew leader - motivate the team and monitor workers
- Transportation Director - schedule work to team members
- Manage and maintain equipment
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor of Operations
Grounds Group
08.2011 - 09.2012
- Full Time
- Management -
- Crew leader - monitor and ensure customer satisfaction
- Transportation Director - schedule work
- Manage and maintain equipment
Education
Shelton State
01.2009
Springville High School
01.2005
Skills
- Communication Skills
- Work Planning and Prioritization
- Staff Management
- Staff Training
- Revenue Generation
- Employee Development
- Critical Thinking
- Customer Service
- Team Building Leadership
- Business Relationship Management
Certification
Licensed Pesticide Applicator-(HPC, GRD, PH) Alabama Department of Agriculture & Industries
Timeline
Service Manager
Terminix Commercial
08.2021 - Current
Service Professional
Terminix Commercial
02.2014 - 08.2021
Supervisor
Sweetwater Construction
09.2012 - 02.2014
Supervisor of Operations
Grounds Group
08.2011 - 09.2012
Shelton State
Springville High School
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