Chris Frias

• 2024 Branch of the year in Rentokil-Terminix
• AOE President's Club winner
• Grew the Branch YoY 31% in Revenue
• Extended Branch Profit YoY 232%
• Oversaw daily branch operations, ensuring compliance with policies and procedures.
• Developed and implemented staff training programs to enhance employee performance and customer service.
• Led cross-functional teams to execute strategic initiatives, resulting in improved branch efficiency.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

• Review daily reports to maximize branch productivity.
• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Monitored service staff performance and provided feedback for improvement.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

• Service professional/ technician
• Evaluated customer needs and feedback to drive service sales and service quality.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
• Five Star Technician November 2019
• Five Star Technician December 2019
• December 2019 led Southeast Division in Service Sales
• 2018 President’s Club Winner

• Management - Comply with specifications
• Crew leader - motivate and lead teammates
• Transportation Director - schedule work to team members
• Manage and maintain equipment
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Full Time
• Management -
• Crew leader - monitor and ensure customer satisfaction
• Transportation Director - schedule work
• Manage and maintain equipment