Christopher Frier
Ocala
Summary
Proven leader in automotive management with a track record of driving 31% business growth at Bo Williams Buick-Suzuki. Excelled in operations management and problem-solving, enhancing team performance and customer satisfaction. Demonstrates a strong work ethic and attention to detail, leveraging leadership skills to exceed employer expectations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Chris' Cars, Inc.
04.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Automotive Technician
Top Tech of Ocala, LLC
11.2010 - 04.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Fixed Operations Director
Bo Williams Buick-Suzuki
03.2007 - 10.2010
- Maximized revenue potential by actively training staff up-sell opportunities during routine vehicle inspections.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 31% business growth.
- Checked and compared employee and resource utilization for each department against industry benchmarks.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
- Monitored financial performance through daily reports.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
Automotive Technician
Bo Williams Buick-Suzuki
07.1996 - 03.2007
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
Education
No Degree - Automotive Technical
General Motors Technical Service College
Troy, MI02-2025
Associate of Arts - Nuclear Engineering
College of Central Florida
Ocala, FL06-2008
Skills
- Leadership and team building
- Strong work ethic
- Setting goals
- Problem resolution
- Operations management
- Attention to detail
- Maintaining compliance
- Preparing budgets
- Problem-solving
- Quality assurance standards
Certification
- Automotive Service Excellence Certification (ASE)
- GM Master Technician
- GM Controller
- GM Service Manager
- GM Service Advisor
- SAAB Office Manager/Controller
- SAAB Service Manager
Timeline
General Manager
Chris' Cars, Inc.
04.2020 - Current
Automotive Technician
Top Tech of Ocala, LLC
11.2010 - 04.2024
Fixed Operations Director
Bo Williams Buick-Suzuki
03.2007 - 10.2010
Automotive Technician
Bo Williams Buick-Suzuki
07.1996 - 03.2007
No Degree - Automotive Technical
General Motors Technical Service College
Associate of Arts - Nuclear Engineering
College of Central Florida
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