Christopher Frost

• Cultivated and maintained strong relationships with Clients and Agent Partners, understanding their financial goals and needs. Led consultations to provide personalized mortgage solutions, guiding clients through loan application process, and ensuring exceptional customer satisfaction.
• Mentored and supervised junior mortgage brokers, providing guidance on complex cases, sharing best practices, and fostering a collaborative environment. Conducted regular training sessions to enhance team members' knowledge of lending regulations, underwriting processes, and sales techniques.
• Use trainings and networking events to conduct market research to stay updated on industry trends, interest rates, and lending policies. Leveraged this knowledge to advise clients on the most suitable mortgage products and negotiate favorable terms, resulting in optimal financial outcomes

Mortgage Banker (May 2014 - May 2016):

• Successfully originated and managed a portfolio of mortgage loans, guiding clients through the entire loan application process from pre-qualification to closing.
• Conducted comprehensive financial analyses for clients, evaluating their creditworthiness, income, and assets to determine the most suitable mortgage products.
• Built and maintained strong relationships with clients, resulting in a consistent stream of referrals and repeat business.
• Collaborated with underwriters, processors, and other internal teams to ensure smooth and timely loan processing while adhering to regulatory guidelines.
• Demonstrated exceptional product knowledge, keeping up-to-date with market trends and mortgage products to provide clients with accurate and insightful information.

Senior Banker (May 2016 - November 2017):

• Provided guidance to junior mortgage bankers, leading to improved team performance and customer satisfaction.
• Leveraged advanced negotiation skills to secure favorable terms for clients, resulting in increased closing rates and enhanced customer loyalty.
• Developed and implemented effective sales strategies, contributing to team success and revenue growth.
• Organized knowledge-sharing sessions to enhance team-wide understanding of mortgage products and industry regulations.

Executive Banker (December 2017 - August 2019):

• Oversaw complex loan scenarios, providing expert advice to clients with unique financial situations.
• Led initiatives to streamline and improve internal processes, resulting in increased operational efficiency and reduced turnaround times.
• Mentored and coached junior bankers, contributing to their professional growth and development.

President's Club Banker (September 2019 - September 2020):

• Achieved recognition as a top-tier performer by consistently exceeding sales targets and contributing significantly to the company's overall success.
• Collaborated with management to implement strategies that drove revenue growth, contributing to the achievement of organizational objectives.

Triple Crown Mortgage Banker (September 2020 - September 2021, June 2022 - September 2022):

• Demonstrated exceptional consistency and performance by achieving the Triple Crown recognition during two separate periods, meeting and surpassing targets for conversion, pull through, and execution metrics.
• Strengthened the reputation as a top performer, contributing to the organization's continued success.

Director of Mortgage Banking (September 2021 - June 2022):

• Directed and mentored a team of mortgage bankers, fostering a high-performing and collaborative work environment.
• Implemented innovative strategies to improve customer satisfaction, optimize loan processing, and ensure compliance with regulatory requirements.

Achievements and Awards:

• Top Closer (Q4 2018): Recognized as the top Refinance Closing Percentage in the company for Q4 2018, achieving exceptional results in successfully closing mortgage deals.
• Love Our Client (LOC) Awards: Recognized with the Love Our Client Award six times, showcasing dedication to client satisfaction and service excellence.
• LOC Trip in 2019: Earned a spot on the Lover Our Clients trip as a testament to exceptional performance. Represented the Top Banker amount Awards for Calendar year
• Founders Club Awards: Awarded the Founders Club Award in Q1 2020 and Q3 2021, showcasing membership in the top 1% of bankers, backed by outstanding metrics in conversion, pull through, and execution.
• Top Team in Percentage to Goal (December 2021): Led a high-performing team that achieved the top position in percentage to goal for December 2021, demonstrating exceptional teamwork and leadership skills.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• High End Fine Dining with maximum attention to Detail