Chris Fry
IT Professional
Ontario,NY
Summary
Knowledgeable and dedicated Network Administrator with extensive experience in the IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
Certifications
18
18
years of professional experience
Work History
Senior IT Consultant
Self Employed
Rochester, NY
01.2000 - 01.2017
- Managed over 20 customers 275 workstations, laptops, portable devices and myriad of network components.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed server backups and changed and replaced backup tapes daily.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Evaluated and adopted new technologies to address changing industry needs.
- Executed various techniques, including Virtualization and BDR to maintain servers and systems, keeping networks fully operational during peak periods.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Help Desk Tech II
Paychex
Rochester, NY
12.2014 - 08.2015
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Managed over 50 customer calls per day with 85% closure rate.
Skills
Hardware and software monitoring
Analysis and critical thinking
Network systems installation
Network repairs and maintenance
Infrastructure planning
Computer skills
Analytical skills
Technical Writing
Desktop support
TCP/IP
DNS / Active Directory / Group Policy
Certification
CompTIA A+
Timeline
Help Desk Tech II
Paychex
12.2014 - 08.2015
Senior IT Consultant
Self Employed
01.2000 - 01.2017