Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CHRISTOPHER FULLADOSA

Dallas,US

Summary

Data Center Operations Technician specializing in equipment configuration and troubleshooting, Skilled in operating and maintaining data centers with a comprehensive understanding of server hardware, software management, and network functions. Possess strong problem-solving skills and the aptitude to manage multiple tasks simultaneously. Have contributed significantly to improving operational efficiency in previous roles through process improvements and technical solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Data Center Operations Technician

EQUINIX
Dallas, TX
04.2023 - Current
  • Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
  • Supports cross-functional teams to collaborate on customer tickets
  • Ensures any necessary reporting is complete and accurate
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems
  • Handles high-level rack and stack customer equipment tickets
  • Able to read installation spreadsheet plans and supports implementing installations accordingly
  • Collaborates for installs, which include: overhead cable trays, cage mesh, cabinets, and cable management systems
  • Recognizes and raises capacity concerns for infrastructure expansions
  • Substantial understanding of operating procedures
  • Install and tests complex cross-connect circuits
  • Supports the troubleshooting of moderately difficult circuits (i.e. Switched, multiplexed, etc.)
  • Works with customers to troubleshoot issues and uses experience gained to recommend solutions
  • Monitors stock levels and proactively addresses needs for materials with proper teams
  • Escalated work order support, and supports dispatch of alarms
  • Supports customer satisfaction through timely and precise order execution
  • Delivers a high level of service and an excellent customer experience
  • Support with new deployments
  • Assist customers on-site by through access control and escorting
  • Proficient with Fusion and mechanical splice
  • Coordinate vendors for various Data Center related projects
  • Guidance and support to more junior team members and new hires

Service Technician

AT&T
Dallas, TX
06.2017 - 04.2023
  • Installation of high speed internet and telephone services
  • Fiber optic cable and optical network terminals maintenance
  • Describe products to customers and accurately explain details pertaining to services
  • Assist customers by answering questions, responding to inquiries, and handling phone requests
  • Learn to operate new technologies as they are developed and implemented
  • Train and assist customers with equipment setup
  • Provide seamless customer service
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage, and public web
  • Maintained and monitored the server room, wireless network, and other server infrastructure, keeping systems running efficiently
  • Delivered network technology training to junior team members and end users, enhancing the knowledge base and team productivity
  • Installed new equipment, and explained operation and routine maintenance protocols to customers

Supervisor

Charter Communications, Time Warner Cable
Orlando , FL
03.2012 - 05.2017
  • Fueled network performance by creating a comprehensive and focused Fiber Plan that innovated the way to complete Fiber activation by utilizing direct Fiber access into client homes
  • Created, executed and managed numerous initiatives that resulted in achieving performance and quality objectives associated with Brighthouse networks internet, video and voice services
  • Provided leadership and operational strategy for the team.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Set overall vision and provided team leadership.

Aviation Boatswain's Mate

US Navy
Norfolk, VA
07.2008 - 02.2012
  • Perform maintenance on steam catapults, barricades, arresting gear
  • Operate catapult hydraulic systems, retraction engines, water brakes, jet blast deflector
  • Perform aircraft handling duties related to the operation of aircraft launching and recovery equipment .
  • Supervised and coordinated activities of crew aboard ship.
  • Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
  • Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
  • Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
  • Read gauges to verify sufficient levels of hydraulic fluid, air pressure and oxygen.

Education

High School Diploma -

Liberty High School
Kissimmee, FL
05.2008

UNITED STATES NAVY
Norfolk, VA

Skills

  • Asset tracking
  • Project coordination
  • Vendor management
  • Server configuration
  • Network troubleshooting
  • Service ticket accuracy
  • Attention to Detail
  • Inventory Management
  • Document Management
  • Operating test equipment
  • Diagnosis and troubleshooting
  • Analytical thinking
  • Project Management
  • Setup and installation
  • Root cause analysis
  • Team leadership
  • Hardware and software repair

Certification

  • FLUKE NETWORKS TEST EQUIPMENT CERTIFICATION
  • VIAVI SOLUTIONS T-BERD CERTIFIED
  • NCTI JONES CERTIFICATION

Languages

2

Timeline

Data Center Operations Technician

EQUINIX
04.2023 - Current

Service Technician

AT&T
06.2017 - 04.2023

Supervisor

Charter Communications, Time Warner Cable
03.2012 - 05.2017

Aviation Boatswain's Mate

US Navy
07.2008 - 02.2012

High School Diploma -

Liberty High School

UNITED STATES NAVY

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CHRISTOPHER FULLADOSA