Christopher Gabol
Alvin
Summary
Dynamic professional with a proven track record at Lowe's, enhancing customer satisfaction through innovative strategies and exceptional service. Skilled in inventory management and customer engagement, I streamlined processes to reduce waste and fostered strong stakeholder relationships, driving efficiency and cost savings. Committed to delivering results and exceeding expectations.
Overview
11
11
years of professional experience
Work History
MST Associate
Lowe's
12.2022 - 09.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Parts Pro
Advanced Auto Parts
10.2014 - 12.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Increased store revenue by cross-selling products and upselling services to customers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
Education
Assets High School
Alvin, TXSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Workplace safety
- Customer interaction
- Leadership qualities
- Customer engagement
- Flexible schedule
- Product knowledge
- Inventory management
- Management support
- Product merchandising
Timeline
MST Associate
Lowe's
12.2022 - 09.2025
Parts Pro
Advanced Auto Parts
10.2014 - 12.2022
Assets High School
Similar Profiles
Anastasia MelendezAnastasia Melendez
Sales Associate at Lowe'sSales Associate at Lowe's
Jessica KennedyJessica Kennedy
Night Stocker/Receiver at Lowe'sNight Stocker/Receiver at Lowe's
Austin UptainAustin Uptain
Lowe's Associate/Loader and Unloader at Lowe'sLowe's Associate/Loader and Unloader at Lowe's
Jaden TurnerJaden Turner
Merchandiser at Lowe'sMerchandiser at Lowe's
Joe Gordin IIIJoe Gordin III
(Owner) Chief of Field Operations at Branch Construction Group LLC ( Self Employed)(Owner) Chief of Field Operations at Branch Construction Group LLC ( Self Employed)