Christopher Gaddy
Las Vegas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Team Lead
Enterprise Mobility
05.2022 - Current
- Operating a wide variety of vehicles from small compacts, standard, full size, mid size SUV's, Passenger vans and Large luxury SUV's, Sedans and Coupes. Inspect, disinfect, Vacuum and clean interior and exterior of vehicles In timely manner. Fill with Gas If needed and Run vehicles through Manual Car Wash. (No automated railing system).
- Pickup and drop off cars to rental area.
- Assist Ready Line with Vehicle replenishment. Prepare Vehicles for our Signature fleet by pulling vehicles based on client's reservation and type Vehicle.
- Attach vehicles to rental contracts via use of Odyssey software. Prepare Daily game plan via use of Odyssey software. Assist or direct team to keep productivity at optimum performance.
Customer Service Associate
Walgreens
10.2021 - 05.2022
- Assist customers with product questions and pricing
- Provide cashier support to help customers with purchases, debit card reloads and returns
- Restock, rotate and organize products on shelves
- Remove expired items and promotional sale tags
- Keeping store clean removing trash, sweeping and mopping floors including bathrooms
- walk store throughout shift front facing aisles to ensure products are in the correct location and visible to customers
- Answer calls from customers with questions and concerns or direct calls to Pharmacy
Sales Associate
New Balance
05.2020 - 09.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
Technical Support Representative
XBP Americas
03.2017 - Current
- Network setup and security settings for Kyocera and Konica Minolta devices Coordinating with 3rd party vendors for supplies and equipment deliveries Work in conjunction with IT property operations to ensure devices are properly installed and Secure on the network.
- To adhere to company security procedures and protocol Site assessment location of all printers, copiers and faxes, client printing solution needs.
- Toner level, meter reads and device monitoring via remote access.
- Assist clients with printer issues and functionality Toner delivery and replenishment Inventory management and supply orders.
- White glove service to maintain cleanliness, keep all devices looking and performing at optimum level.
- Place service call to manufacturer for break fix services and/or supplies.
- Daily site walk through to evaluate and assess printer and client usage to gather information on device behavior base on client feedback.
- Point of contact for vendors, client and IT concerns or issues Assist with monthly billing.
- Daily monitoring of tickets via Caesars Now / Service Now Admin / MPS change order forms for equipment being relocated, replaced or added to various locations throughout Caesars properties.
- Completed logs and job reports for completed and pending service calls at shift end.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
- Monitored and logged parts and devices used on service calls.
Sales Associate
Ace Hardware
10.2016 - 02.2017
- Greet and assist customers with product information sales and special orders.
- Product restocks and inventory.
- Front facing and aisle monitoring.
- Product assembly and floor setup Key cutting for home and auto use Snoop key.
- Tubing and glass cutting Load and unload trucks for shipping and receiving products.
- Maintain a clean and safe environment throughout the store.
- Mixing paint
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
GED -
Job Corp
Callicoon, NY12.1988
Skills
- Microsoft Office expertise
- Android
- Problem-solving abilities
- Computer literacy
- Mobile devices
- Math
- Verbal Communication
- Remote Access Software
- Microsoft Outlook
- POS systems
- Adaptive team player
- Windows
- Microsoft Excel
- Retail sales customer service
- GPS
- Climbing
- Cash handling
- Driving
- Microsoft Word
- Technologically savvy
- Time management
- Auto Detailing
- Car wash
- Electric pallet jack
- Outdoor work
- Credit card payment processing
- Customer service
- Writing skills
- Product organization
- Attention to detail
- Office equipment proficiency
- Sales
- Professionalism
- Microsoft Office
- Excel
Certification
- Driver's License
- Non-CDL Class C
Timeline
Production Team Lead
Enterprise Mobility
05.2022 - Current
Customer Service Associate
Walgreens
10.2021 - 05.2022
Sales Associate
New Balance
05.2020 - 09.2020
Technical Support Representative
XBP Americas
03.2017 - Current
Sales Associate
Ace Hardware
10.2016 - 02.2017
GED -
Job Corp