Christopher Gale

• Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
• Built sustainable relationships and trust with customer accounts through open interactive communication.
• Improved product knowledge skills to understand customer needs and provide real, effective solutions.
• Worked autonomusly in a remote setting and remained proactively engaged with the wider team.
• Guided customers through troubleshooting, navigating company site and using services.
• Respond to customer inquires across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling.
• Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Worked non-standard business hours, including weekends, evenings & holidays.

• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Cultivated professional-client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Established detailed knowledge and awareness of product benefits and offerings, improving customer retention by 9% by recommending new products to current customers.
• Negotiated and closed deals with minimal oversight.
• Exceeded sales targets by 27% in 2020 by maintaining robust knowledge of product offerings and assessing customer needs.
• Brought motivation and energy to sales floor, creating positive and fun atmosphere.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Foundations in data

• Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
• Monitored website performance and optimized code for speed optimization.
• Implemented responsive design techniques to ensure optimal viewing experience across multiple devices.
• Implemented improvements to boost site performance.
• Designed visual and graphic images to use on multiple platforms.