Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Galvez

Miami,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Dispatcher Office Assistant

Rgsatelliteinc
Miami, FL
11.2022 - 05.2024
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Updated driver profiles with current contact information and certifications.
  • Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
  • Developed strategies for improving communication among drivers, customers and dispatchers.
  • Coordinated meetings between dispatchers, drivers and supervisors regarding operational changes or updates.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Analyzed data collected from previous trips in order to optimize future routes.
  • Managed inventory of parts needed for emergency repairs while out on the road.
  • Handled incoming calls and directed callers to appropriate department or employee.

FOH Team Member

Diced
Miami, FL
06.2023 - 12.2023
  • Greeted customers and answered questions related to products and services.
  • Assisted with seating guests, taking reservations, and managing wait lists.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Organized menus for each table according to established standards.
  • Verified that all orders were correct before serving them to customers.
  • Ensured compliance with health and safety regulations at all times.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.

Education

International Baccalaureate

John A. Ferguson Senior High School
Miami, FL
06.2024

Skills

  • Inventory Replenishment
  • Strong Problem Solver
  • Mail Management
  • Report Writing
  • Professional and Mature
  • Flexible Schedule
  • Problem Resolution
  • Team Building
  • People Skills
  • Computer Skills
  • Fluent in Spanish
  • Customer Service
  • Team Management
  • Friendly, Positive Attitude
  • Organizational Skills
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Critical Thinking
  • Training & Development
  • Basic Math
  • Good Work Ethic

Timeline

FOH Team Member

Diced
06.2023 - 12.2023

Dispatcher Office Assistant

Rgsatelliteinc
11.2022 - 05.2024

International Baccalaureate

John A. Ferguson Senior High School

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Christopher Galvez