Christopher GARCIA
Bronx,NY
Summary
PERSONAL SUMMARY A highly motivated professional who possess know how needed to inspire, lead, develop and motivate staff. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers.
Overview
12
12
years of professional experience
Work History
DoorMan
Sutton House Inc
New York, NY
01.2015 - 01.2020
- Assisted guests with their luggage as they entered and exited the building
- Represented the company by being the first friendly and helpful face that guests see
- Opened and closed doors safely and with promptness
- Provided on-site security presence to deter, address, and report suspicious activity
- Greeted guests in a friendly and hospitable manner
- Conducted routine patrols of the premises to prevent and detect signs of intrusion, theft,or vandalism
- Ensured the security of doors, windows, and gates through routine checks
- Conducted floral and gift coordination by handling the items with care and directing them to their recipients
- Enforced property policies and procedures
- Investigated disturbances and reported them as needed
- Retrieved mail and small packages for guests as requested
- Offered transportation assistance by hailing cabs and locating Ubers Tracked walk-ins
- Responded to guest inquiries and requests, including offering restaurant and entertainment recommendations
- Resolved issues in a timely, friendly, and efficient manner
- Ensured only residents, guests, and visitors entered the building
- Offered assistance coordinating transportation to and from the hotel to locations like the airport and local tourist destinations
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries
Store Manager
Famous Footwear
New York, NY
01.2007 - 01.2014
- Driving and maximizing the sales and profitability of the store to achieve growth
- Monitoring and review staff and store performance on a regular basis
- Driving sales through maximizing team performance
- Organizing, preparing and arranging promotional materials and displays
- Maximizing sales through effective merchandising
- Leading by example in all aspects of the role.
Education
Computer Technology Graduate -
Vocational Foundation, Inc
2006
Skills
- AND COMPETENCIES
- A comprehensive understanding of retail laws, security & health and safety issues
- Proactive and able to use initiative when solving problems
- Commercial awareness with superb business skills
- Having a fast moving `can do` attitude
- Computer skills (Microsoft Office Suite) and knowledge of the latest building link software systems
- Customer Service
- Digital Filing
- Service Requests
- Issue and Complaint Resolution
- Upbeat and Positive Personality
Timeline
DoorMan
Sutton House Inc
01.2015 - 01.2020
Store Manager
Famous Footwear
01.2007 - 01.2014
Computer Technology Graduate -
Vocational Foundation, Inc
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