Christopher garcia
Colton,CA
Summary
Applicant who is skilled in customer service and relationship specialist with over seven years of experience providing a high level of customer service in food service operations and the retail industry. Dedicated to providing a positive experience for customers while cultivating a positive image of the company. Continually exceeds expectations by building valuable relationships and working well with coworkers. Proven ability to listen attentively, with a strong ability to solve problems efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Gandolfo's New York Deli
Rancho Cucamonga, California
06.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Customer Service Representative
Sam's Club
Ontario, CA
06.2017 - 06.2021
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
Education
High School Diploma -
Bloomington Christian High School
Bloomington, CA05-2015
Some College (No Degree) -
Chaffey
Rancho Cucamonga, CASkills
- Merchandise Restocking
- Customer Service
- Cash Handling
- Product Knowledge
- Positive and professional
- Inventory Stocking
- Drawer balancing
- Microsoft Office and Outlook proficiency
- Problem Resolution
- Active Listening
- Verbal Communication
- Organizational Skills
- Team building
Certification
- Forklift Certified
- CPR/AED/First Aide Certified
Timeline
Shift Leader
Gandolfo's New York Deli
06.2021 - Current
Customer Service Representative
Sam's Club
06.2017 - 06.2021
High School Diploma -
Bloomington Christian High School
Some College (No Degree) -
Chaffey
Similar Profiles
Brandon WolffBrandon Wolff
General Manager at Gandolfo's New York DeliGeneral Manager at Gandolfo's New York Deli
Ricardo JaimeRicardo Jaime
Lead Bartender at New York DeliLead Bartender at New York Deli
Edward WillisEdward Willis
Restaurant Manager at Gruby's New York DeliRestaurant Manager at Gruby's New York Deli
Kevin MooreKevin Moore
Volunteer at MaryvaleVolunteer at Maryvale
Domonic JonesDomonic Jones
Sergeant at US ArmySergeant at US Army