Christopher Garcia
Seymour,CT
Summary
Experienced professional with over five years in Administrative and Customer Service roles, seeking new opportunities to utilize established skill set in driving strategic objectives. Passionate about delivering exceptional service and fostering positive customer relationships. Dedicated to exceeding expectations and contributing to team success. Eager to leverage strong communication skills and problem-solving abilities in a dynamic, customer-focused environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Naature
12.2024 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Production Assembler/Machine Operator
Frame It Easy
09.2022 - 07.2024
- Operated production machinery safely to reduce workplace accidents.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored inventory, keeping necessary supplies on hand.
- Participated in projects requiring assembly of large and small components.
Lead Patient Service Provider/Budtender
Rejoice
08.2024 - 12.2024
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Read industry publications to maintain knowledge on current and future bud trends.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Managed high volume of cash with 100% accuracy rate.
- Checked guests' photo identification for validity and age requirements.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Assistant Manager
Wheels, Inc.
01.2019 - 09.2022
- Advanced to Assistant Store Manager.
- Acted as customer service representative
- Coordinated store opening and closing, optimizing operational flow.
- Coordinated and finalized incoming sales communications.
- Detailed merchandise layout to meet corporate guidelines
- Managed scheduling for all associates.
- Maintained compliance with corporate standards.
Meat Team Member
Whole Foods Market
07.2017 - 09.2018
- Ensure a fresh and appealing display by checking quality, keeping cases and shelves clean and well stocked, rotating and removing out-of-date products.
- Maintain back stock in good order.
- Assisted with sampling program, keeping sample areas full, clean and appealing.
- Provided excellent customer service, addressed needs of customers in a timely and effective manner and modeled suggestive selling techniques; answered phones and pages promptly and courteously.
- Produce all grinds for the meat display case; provide an eye candy gourmet case.
- Perform duties related to the cutting, preparation, display, and selling of meat products.
Grocery Clerk
Stop & Shop
03.2016 - 06.2017
- Providing premier customer service, including greeting customers and responding to questions.
- Ensured product is rotated, within date, and properly displayed on shelves according to the appropriate planogram.
- Regularly unloaded product from trucks and organized the stock room.
- Successfully assisted grocery Replenishment Specialist in maintenance of shelf set.
Bakery Team Member
Panera Bread
09.2013 - 01.2014
- Opened the bakery, set all bagels and pastries on display racks.
- Accurately took guest orders and processed the sale.
- Restocked all items, used FIFO methodology for all perishables and applied stickers with expiration dates.
- Maintained cleanliness in the dining room.
- Successfully handled the fast paced Barista station making smoothies, cappuccinos and lattes.
After School Program Youth Worker
ABCD, Inc
11.2011 - 02.2014
- Assisted in supervising and executing program-wide hands on inquiry based academics.
- Accurately inputted and kept pristine records of all applicants online.
- Kept accurate records of student attendance from grades K-8.
- Assisted teachers with student work and encouraged advancement in education.
- Regularly attended required meetings and staff development workshops.
Cashier
Target
11.2010 - 02.2011
- Regularly made sale referrals, cross sold products and introduced customers to new products.
- Cheerfully greeted customers when entering and leaving the establishment.
- Kept accurate records of transactions while bagging groceries.
- Successfully handled over 100 transactions daily.
- Scanned items, provided change and processed card transactions.
Education
High School Diploma - undefined
Central High School
Skills
- Store Management Experience
- Customer Relationship Management
- Materials handling
- Shipping & receiving
- Dispatching
- Leadership
- Communication skills
- Time management
- Cash handling
- POS
- Team management
- Phone etiquette
- Product demos
Certification
Pallet Jack Certification
Additional Information
Use of relationship management skills to build and retain customer loyalty., Skilled in complex problem solving with an acute attention to detail., Strong verbal and written communication skills., Experienced in adapting to new technologies, team building, training, motivation and evaluation. Skilled in customer sales and service to meet customer needs., Persuasive, with ability to communicate effectively with culturally diverse audience.
Personal Information
Authorized To Work: US for any employer
Timeline
General Manager
Naature
12.2024 - Current
Lead Patient Service Provider/Budtender
Rejoice
08.2024 - 12.2024
Production Assembler/Machine Operator
Frame It Easy
09.2022 - 07.2024
Assistant Manager
Wheels, Inc.
01.2019 - 09.2022
Meat Team Member
Whole Foods Market
07.2017 - 09.2018
Grocery Clerk
Stop & Shop
03.2016 - 06.2017
Bakery Team Member
Panera Bread
09.2013 - 01.2014
After School Program Youth Worker
ABCD, Inc
11.2011 - 02.2014
Cashier
Target
11.2010 - 02.2011
High School Diploma - undefined
Central High School
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