Christopher Garrett

Galesburg

Summary

Dynamic Service Manager with a proven track record at Twisted Automotive, excelling in customer service management and team leadership. Enhanced client retention through effective conflict resolution and relationship building, while driving revenue growth by upselling services. Recognized for strong problem-solving skills and a commitment to service quality, ensuring high standards and customer satisfaction.

Overview

years of professional experience

Work History

Service Manager

Twisted Automotive

12.2023 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Analyzed service reports to identify areas of improvement.
Met with customers to discuss service needs and develop effective and practical solutions.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Made payments to the different vendors. Kept track of money going out per week, parts and payroll.
Working with the techs to order parts for a timely job turn around.

Route Sales Representative

Continental Linen Services

03.2012 - 07.2023

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Ran and maintained your personal route in a timely fashion daily.
Built relationships with the customers to provide them the best service possible.
Sold extra products to customers based on their availability and need.

Education

High School Diploma - Political Science And Law Enforcement

Kalamazoo Valley Community College

Kalamazoo, MI

Skills

Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Customer service management
Time management
Conflict resolution

Goal oriented
Trustworthy and honest
Employee relations
Documentation and reporting
Outgoing and energetic
Service quality management
Goal setting
Preventive Maintenance
Relationship building

Timeline