Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Gaston

Cincinnati

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to enhance guest engagement and optimize team collaboration, leading to improved operational efficiency. Adept in cash handling and quality control, consistently delivering memorable dining experiences in high-volume settings.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Server

Longhorn Steakhouse
07.2024 - Current
  • Delivered exceptional customer service by attentively addressing guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining areas, ensuring a welcoming environment.
  • Collaborated with kitchen staff to accurately relay orders and accommodate special requests.
  • Supported team members during peak hours to enhance workflow efficiency and service speed.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

General Manager

Natural Blends Cafe
01.2019 - 07.2024
  • Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
  • Developed training programs for staff, enhancing team performance and operational efficiency.
  • Implemented cost-control measures, optimizing resource allocation and reducing waste.
  • Coordinated cross-departmental communication, fostering collaboration to achieve strategic objectives.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Monitored key performance indicators, driving continuous improvement in operational effectiveness.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Server

Red Lobster
01.2016 - 07.2019
  • Learned menu items thoroughly to provide accurate recommendations and answer customer questions.
  • Monitored dining area for guest satisfaction, promptly addressing any issues or concerns.
  • Participated in training sessions to improve knowledge of safety protocols and service standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

GED - Academic

Winton Woods
Cincinnati, OH
06.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Quality control
  • Point of sale operation
  • Relationship management
  • Multitasking and organization
  • Excellent communication

Timeline

Server

Longhorn Steakhouse
07.2024 - Current

General Manager

Natural Blends Cafe
01.2019 - 07.2024

Server

Red Lobster
01.2016 - 07.2019

GED - Academic

Winton Woods