Christopher Gautreau
Boca Raton,FL
Summary
Detail-oriented and organized team leader with a proven ability to excel in high-pressure environments. Passionate about customer service and luxury, I drive my career forward. Consistently delivering exceptional experiences to clients, ensuring their satisfaction and loyalty. A keen eye for detail, effectively managing teams, streamlining processes, and exceeding performance goals.
Overview
14
14
years of professional experience
Work History
House Manager
HMN Management
01.2023 - Current
- Control household budgets.
- Managing the day to day running of the household.
- Overseeing housekeepers, butler, chef, and grounds keepers.
- Kept accurate inventories of valuable and treasured household items.
- Maintained household vehicle inventories and maintenance.
- Travel with the primary to assist with hotel setups for personal trips and large hosting events.
- Oversaw the remodel of pool and back garden.
- Managed the list of approved vendors accessing the property.
Assistant Director of Guest Relations
The Beverly Hills Hotel
02.2022 - 01.2023
- Evaluate house status and room blockings to manage guest expectations and extensive amenity set-ups.
- Scheduling of the researchers, creative team, and creative experts.
- Interviewing and training new hires during the on boarding process.
- Creating and implement departmental policies and procedures.
- Overseeing and executing creative amenities budgets.
Director of Front Office
The Nobu/Eden Roc Hotel
04.2021 - 02.2022
- Evaluate house status and room blockings to manage over-bookings.
- Scheduling of the desk agents and guest services department.
- Interviewing and training new hires during the on boarding process.
- Creating and implement departmental policies and procedures.
- Overseeing and executing departmental budgets.
Director of Front Office
The Trump International Hotel
10.2019 - 04.2021
- Evaluate house status and room blockings to manage over-bookings.
- Scheduling of the desk agents and guest services department.
- Interviewing and training new hires during the on boarding process.
- Creating and implement departmental policies and procedures.
- Overseeing and executing departmental budgets.
Front Office Manager
The Mandarin Oriental Hotel
02.2018 - 10.2019
- Review upcoming guest arrivals, ensuring billing accuracy as needed.
- Evaluate house status and room blockings to manage over-bookings.
- Scheduling of the desk agents and guest services department.
- Interviewing and training new hires during the on boarding process.
- Implement departmental policies and procedures.
- Creating and executing departmental budgets.
Assistant Front Office Manager
The Hyatt Regency Hotel
09.2014 - 02.2018
- Review upcoming guest arrivals for reservation accuracy, set up billing instructions as needed.
- Assist in evaluating house status and room blockings to manage over-bookings.
- Scheduling of the desk agents and guest services department.
- Training new hires during the on boarding process.
- Participate in the hotel upsell program in order to maximize hotel revenue and facilitate a positive guest experience.
- Fulfill Manager on Duty role on a rotating basis.
Front Office Supervisor
W New Orleans
09.2011 - 08.2014
- Assess Front Desk functions to ensure JD Power standards are being met; provide feedback to agents to encourage growth and achievement in these areas.
- Review current front desk operational processes for efficiency; update Standard Operating Procedure when needed.
- Maintain constant communication with guests via general front desk email mailbox, follow up with guest issues to ensure resolution, record guest issues for pass-along.
Education
Associates in Business -
University of Louisiana
Lafayette, La12.2001
General Diploma -
East Ascension High School
Gonzales, La05.1999
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Appointment coordination
- Employee scheduling
- Crisis intervention
- Safety management
- Staff training
- Financial management
- Event planning
- Housekeeping
- Menu planning
- Expense management
- Quality service
- Activity supervision
- Activities scheduling
- Facility oversight
- Emergency response
- Household maintenance
- Guest relations
- Facility inspections
- Decision-making
- Problem-solving
Accomplishments
- Over $46,000 of Front Office Upsell revenue in 2014 at the W New Orleans.
Timeline
House Manager
HMN Management
01.2023 - Current
Assistant Director of Guest Relations
The Beverly Hills Hotel
02.2022 - 01.2023
Director of Front Office
The Nobu/Eden Roc Hotel
04.2021 - 02.2022
Director of Front Office
The Trump International Hotel
10.2019 - 04.2021
Front Office Manager
The Mandarin Oriental Hotel
02.2018 - 10.2019
Assistant Front Office Manager
The Hyatt Regency Hotel
09.2014 - 02.2018
Front Office Supervisor
W New Orleans
09.2011 - 08.2014
Associates in Business -
University of Louisiana
General Diploma -
East Ascension High School
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