Christopher Gavia
Denver,CO
Summary
Dynamic and dedicated professional with extensive experience in passenger safety management at SkyWest Airlines. Proven ability to deliver exceptional customer service while maintaining compliance with FAA regulations. Skilled in conflict resolution and emergency procedures, ensuring a safe and comfortable environment for all passengers. Strong work ethic and adaptability contribute to team success.
Overview
24
24
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
03.2021 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
Front Dest Coordinator
Upland Dental Care
07.2017 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Planned coverage needs and organized services to support diagnosed treatment
Food Court Employee
Costco
02.2007 - 06.2017
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Supervisor/Barista
Starbuck Coffee
02.2001 - 05.2007
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operations manual.
Education
High School Diploma - General Studies
Gahr High School
Cerritos, CA07.1999
Skills
- Passenger safety management
- Passenger support
- Flight safety
- Passenger service
- First aid
- Professional appearance
- Problem-solving
- Interpersonal communications
- Calm under pressure
- Emergency procedures
- Hospitality service expertise
- Safety briefings
- Multitasking and organization
- FAA regulations
- Cultural awareness
- Security compliance
- Attention to detail
- Adaptability and flexibility
- Teamwork and cooperation
- Safety procedures
- Customer service
- Conflict resolution
- Time management
- Training and coaching
- Strong work ethic
Timeline
Flight Attendant
SkyWest Airlines
03.2021 - Current
Front Dest Coordinator
Upland Dental Care
07.2017 - 02.2021
Food Court Employee
Costco
02.2007 - 06.2017
Supervisor/Barista
Starbuck Coffee
02.2001 - 05.2007
High School Diploma - General Studies
Gahr High School
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