Christopher Gaylord
Clarksville,United States
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Goal-oriented Customer Service Manager with 7 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Pea Patch LLC
Clarksville, TN
08.2015 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Broadened strategic business plans to promote growth and sales goals while managing team and building long-lasting customer relationships.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Chris Mobile Mechanic
Self Employed
Clarksville, TN
11.2012 - 08.2017
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Examined new and replacement parts to uncover defects.
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
Education
High School Diploma -
Rossview High School
Clarksville, TN08.2011
Skills
- Budgeting and reporting
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Inter-department collaboration
- Customer Relations
- Technical Support
- Staff education and training
- Sales expertise
- Effective problem solver
- Complaint resolution
- Sales proficiency
Timeline
Customer Service Manager
Pea Patch LLC
08.2015 - Current
Chris Mobile Mechanic
Self Employed
11.2012 - 08.2017
High School Diploma -
Rossview High School
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