Christopher Gee
Sales & Customer Success Leader
College Station
Summary
Results-driven sales and customer success leader with a proven track record of driving revenue growth, leading high-performing teams, and managing strategic customer relationships. Adept at creating and executing sales initiatives, optimizing customer retention and adoption, and expanding market share within enterprise and mid-market accounts. Passionate about building scalable processes, mentoring teams, and leading with a customer first approach.
Overview
13
13
years of professional experience
2009
2009
years of post-secondary education
Work History
Regional Sales Director
Workday Adaptive Planning
02.2024 - Current
- Led a team of 9 Account Executives across the Western U.S., driving new business and expansion opportunities within existing customers
- Managed $50m in Annual Contract Value (ACV) across 1,000+ existing customers under 3,500 employees
- Owned a $5m new business quota selling into accounts under 500 employees. Top 3 in attainment in FY25
- Executive sponsor for prospects and customers engaging with CFO, CIO, and CTOs
- Developed and executed strategic sales initiatives, increasing retention, expansion and new customer acquisition
- Collaborated cross-functionally with sales, customer success, and channel partners to drive growth across Workday products
Senior Manager, Customer Success
Workday Adaptive Planning
05.2023 - 01.2024
- Led an 8 person team managing $40m in revenue, focused on proactive customer engagements
- Exceeded quota targets for FY24 finishing above 100% net retention rate
- Implemented and developed new proactive engagement strategy, resulting in a 70% increase in total engagement and a reduction in churn by 20%
- Spearheaded change management initiatives to prepare for a shift to a digital CS engagement model
- Partnered with sales, product development, and legal to improve internal efficiencies and customer satisfaction
Manager, Customer Success
Workday Adaptive Planning
01.2021 - 05.2023
- Led a 9 person team managing $38M in ACV
- Exceeded quota in FY22 and FY23 achieving 105% of renewal revenue targets
- Key contributor to the change management exercise of merging to a new SFDC instance and training rollout of the quoting tool
- Partner on territory plans and support the team through customer escalations
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Senior Customer Success Manager
Workday Adaptive Planning
01.2018 - 01.2021
- Managed 80 mid-enterprise accounts, totaling $4m ACV, ensuring retention and expansion opportunities
- Conducted quarterly executive business reviews, mitigating churn risk and identifying new use cases
- Created a forecasting pipeline tracker, improving team accuracy and reporting to senior leadership
- Recognized as 2019 CSM MVP for outstanding performance
Senior Enterprise Customer Success Manager
Tableau Software
01.2017 - 01.2018
- Managed renewals and customer success for 13 strategic enterprise accounts, responsible for over $10M in renewal revenue
- Developed engagement strategies that uncovered 85+ new sales opportunities creating $600k in new ACV pipeline
- Supported numerous customers in the Fortune 100
- Negotiated large-scale renewals and add-on business while resolving critical account issues
- Provided executive-level reporting on customer health and business impact
- Served as a senior team lead and mentor to new hires
Enterprise Customer Success Manager
Tableau Software
01.2015 - 01.2017
- Managed renewals and customer success for 15 enterprise accounts, responsible for over $8M in renewal revenue
- Negotiated large-scale renewals and add-on business while resolving critical account issues
- Focused on driving adoption of unused licenses, reducing churn
- Partnered with account executive on expansion opportunities and growth within accounts
Senior Account Executive
Accountable HQ
01.2014 - 01.2015
- Increased customer base by over 200%, adding $100k in ARR in the first year
- Led new account onboarding and provided technical expertise to prospects
- Developed proactive engagement strategies to enhance customer relationships
Senior Account Manager (Sales Manager)
ShipStation
01.2012 - 12.2014
- Managed and converted trial customers to paid subscriptions, achieving a 35% conversion rate (highest on team)
- Built a team of 7 Account Managers, defining performance metrics with the CEO
- Conducted webinars, in-person demos, and presented at industry conferences
Education
Bachelor of Science - Sports Management, Business
Texas A&M University
College Station, TXSkills
- Enterprise & Mid-Market Sales Strategy
- Account and Relationship Management
- Customer Success & Retention
- Revenue Growth & Expansion
- Team Leadership & Coaching
- Contract Negotiation & Renewals
- Escalation Resolution
- Cross-Functional Collaboration
- Forecasting & Pipeline Management
- Change Management & Process Optimization
- Salesforce, Gainsight, Clari, Excel, Gong
Timeline
Regional Sales Director
Workday Adaptive Planning
02.2024 - Current
Senior Manager, Customer Success
Workday Adaptive Planning
05.2023 - 01.2024
Manager, Customer Success
Workday Adaptive Planning
01.2021 - 05.2023
Senior Customer Success Manager
Workday Adaptive Planning
01.2018 - 01.2021
Senior Enterprise Customer Success Manager
Tableau Software
01.2017 - 01.2018
Enterprise Customer Success Manager
Tableau Software
01.2015 - 01.2017
Senior Account Executive
Accountable HQ
01.2014 - 01.2015
Senior Account Manager (Sales Manager)
ShipStation
01.2012 - 12.2014
Bachelor of Science - Sports Management, Business
Texas A&M University
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