Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Genung

Phoenix,AZ

Summary

Proven leader with a track record of enhancing operational efficiency and maximizing revenue at Found:re Phoenix. Skilled in strategic planning and operations management, I excel in building strong teams and fostering vendor relationships. Achieved significant increases in hotel occupancy through innovative marketing and revenue management. Expert in P&L management and exceptional interpersonal communication, driving long-term success and customer satisfaction.

Overview

14
14
years of professional experience

Work History

General Manager

Found:re Phoenix
08.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
  • Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
  • Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.

Sommelier

Olive & Ivy
05.2016 - 08.2020
  • Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
  • Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.

Lead Bartender

King's Fish House
10.2012 - 02.2016
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Lead Bartender

Joe's Crab Shack
01.2011 - 10.2012
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

High School Diploma -

Cactus High School
Glendale, AZ
05.2000

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • P&L Management
  • Strategic Planning
  • Vendor relationships
  • Exceptional interpersonal communication

Timeline

General Manager

Found:re Phoenix
08.2020 - Current

Sommelier

Olive & Ivy
05.2016 - 08.2020

Lead Bartender

King's Fish House
10.2012 - 02.2016

Lead Bartender

Joe's Crab Shack
01.2011 - 10.2012

High School Diploma -

Cactus High School

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Christopher Genung