Christopher Gerhardt

• Intergraded GBS satcom systems into shipboard C4I architecture.
• Troubleshoot ongoing trouble tickets of GBS and NMT via distant support.
• Supported casreps on Legacy EHF, SHF (WSC 6 (V) 7 and 9), and GBS while underway on multiple ships.
• Supported SOT onboard Ships for GBS, SHF, NMT, CBSP working with SMES from different systems to ensure not just satcom was operating properly but also interconnected systems such as NAVMACS and CANES.
• Supported INSURV onboard LCS ships for NMT testing SHF capabilities.
• Performed patching of the GBS system images used for pacific Shipboard USR 10A/10B/10B+.
• Fixed the NIWC PAC Lab assets for GBS allowing to testing of images and better distance support.
• Conducted initial SOVTs for installs of the GBS system in Yokosuka on multiple ships providing oversight of the installation teams to ensure cabling was installed properly.
• Conducted SW and HW install on Subs in Bremerton Washington in support of GBS PKI upgrades.
• Completed PRE FCT on ships to ensure the Navy was accepting GBS and NMT terminals that were installed correctly.
• Completed work to complete production goals before the end of shipboard maintenance schedule.
• Executed diagnostics, troubleshooting and evaluations on satcom Systems.
• Completed job reports and logs immediately following service calls.
• Tested future commercial satcom capabilities while underway on ships.
• Repaired RBM computers on-site and on travel for use on GBS and to close casreps related to electrical issues on the motherboard.
• Solved RF reception issues during after hour operations onboard a ship in Yokosuka to to limited availabilities of the GBS Engineers stateside.
• Provided insight as to how GBS could be used for additional capabilities onboard Ships, leading to the introduction of SSDs into the USR10A system, integration with new servers onboard for files and Tracks, the integration with CANES VLC to distribute Video to CANES workstations, and the ability to open up RBM client on Canes workstations allowing users outside of radio to interact with and retrieve files.

• Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
• Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
• Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
• Intergraded Communications equipment into shipboard C5I network improving operational readiness and meeting ships Maintenance schedule.

• Troubleshot and diagnosed issues in order to determine appropriate repair procedures
• Built strong relationships with customers through positive attitude and attentive response
• Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions

• Supported over 50 users both local and by phone with problem resolution and education while closing over 100 Tickets within Remedy
• Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity
• Managed firewall, network monitoring and server monitoring both on- and off-site utilizing SolarWinds

• Ensured network, system and data availability and integrity through preventative maintenance and upgrades providing network uptime of over 99%
• Configured, tested and maintained satcom equipment providing redundancy and minimum downtime
• Resolved issues and escalated problems with knowledgeable support and quality service
• Troubleshoot satellite communications links and equipment restoring a modem allowing commercial satcom services to operate with alternate means

Trained junior members of IT team regarding configuring and troubleshooting of data circuits

• Tested various data links using multimeters, spectrum analyzers, fireberds, and tone generators providing fault isolation for customers limiting impact to U.S. Navy mission
• Worked directly with clients to restore critical communications and limit resource allocation issues
• As lead supervisor led a team of 12 personnel in maintaining operations of critical communications systems in support of Ballistic Missile Defense operations. Efforts resulted in fully trained (100%) and qualified (100%) watch team