Christopher Gill
Brooksville,FL
Summary
Talented Manager with excellent team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Zaxby's Chicken Fingers & Buffalo Wings
10.2023 - Current
- Was Training for new store open
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new employees on proper protocols and customer service standards.
Kitchen Manager, Guest Services, and Manager
McDonald's
01.2018 - 09.2023
- Checked and tested foods to verify quality and temperature.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Education
High School Diploma -
Pasco High School Adult Education
Dade City, FL05.1999
Skills
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Customer Relationship Management
- Employee Training
- Cash Counting
- Closing Procedures
- Inventory Management
- Managing Labor
Serve Safe
Serve safe until 2025
Timeline
Assistant General Manager
Zaxby's Chicken Fingers & Buffalo Wings
10.2023 - Current
Kitchen Manager, Guest Services, and Manager
McDonald's
01.2018 - 09.2023
High School Diploma -
Pasco High School Adult Education
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