CHRISTOPHER GILLETT
System Engineer
Purcell
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Solutions Engineer
Transact Campus Inc
09.2022 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Developed effective solutions through close collaboration with cross-functional teams.
- Evaluated emerging trends and recommended strategic technology investments to drive company growth.
- Spearheaded automation initiatives to optimize workflows and increase overall productivity.
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Improved software quality by implementing rigorous testing procedures and addressing critical issues promptly.
- Delivered exceptional customer service by resolving complex technical issues in a timely manner.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
Director
University of Oklahoma
11.2020 - 09.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased university department revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Orchestrated licensable iOS app that will allow 4,000+ new students to check-in at move-in using iPhone, Apple Watch, or Android devices during the start of each Fall term.
- Spearheaded initiative to collaborate with Apple Pay & Google teams to develop and implement inaugural campus ID card integrated with Apple, Google, and Samsung Wallet.
Sr. Systems Engineer
University of Oklahoma
09.2015 - 11.2020
- Performed root cause analysis to provide resolutions for production issues.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
- Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Championed process improvement initiatives, resulting in streamlined workflows and enhanced productivity levels.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Skills
Customer liaison
Customer support
Business process improvement
Requirements gathering
Technical writing
Verbal and written communication
Customer relationship management
Timeline
Solutions Engineer
Transact Campus Inc
09.2022 - Current
Director
University of Oklahoma
11.2020 - 09.2022
Sr. Systems Engineer
University of Oklahoma
09.2015 - 11.2020
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