Christopher Gilliam
Shreveport,LA
Summary
Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.
Overview
8
8
years of professional experience
Work History
Keyleader, Guest Experience Lead
Lululemon
07.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached educators in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Sales Associate
Sunglass Hut
06.2022 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers
Assistant Manager, Guest Experience
Lululemon
03.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Store Manager
Sunglass Hut
07.2021 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Educator
Lululemon
06.2020 - 07.2022
- Greeting Guests when coming into store, assisting guests when needed and up-selling to improve sells, doing transactions using POS, BBR (online sales) and also doing returns and exchanges
- Answering incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Assistant Studio Manager
Orangetheory Fitness
10.2017 - 01.2021
- Working at fast pace front desk, answering phone calls to members and potential members, making approximately 40 phone calls out to leads to get them book for their introductory class per shift and converting them to members by using sell pitches, giving studio tours to walk-in guests and getting them booked for their introductory session.
- Checking in members when coming in for classes, sitting down with intro's (potential members) when coming in for their intro class and go over necessary paperwork getting to know over fitness goals with them before their session begins and communicating it with their fitness coach.
- Selling and meeting monthly membership goals.
- Assisting management by auditing New Join Packets, Client Intakes, calling members with declined auto-payments, and assisting with member complaints.
- Training new Sales Associate's when on-boarding.
- Local outreach in community at local businesses and fitness events to gain leads (potential members).
Sales Associate
Fossil
06.2016 - 01.2017
- Greeting Guests when coming into store, assisting guests when needed and up-selling to improve sells, removing/adding links and changing batteries in watches, and doing transactions using POS and also doing returns and exchanges
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education
High School Diploma -
Calvary Baptist Academy
Shreveport, LA05.2016
Skills
- Employee Engagement
- Strategic Planning
- CPR/First Aid Certified
- Cultural Awareness
- Problem-Solving
Timeline
Assistant Manager, Guest Experience
Lululemon
03.2024 - 10.2024
Keyleader, Guest Experience Lead
Lululemon
07.2022 - Current
Sales Associate
Sunglass Hut
06.2022 - Current
Assistant Store Manager
Sunglass Hut
07.2021 - 07.2022
Educator
Lululemon
06.2020 - 07.2022
Assistant Studio Manager
Orangetheory Fitness
10.2017 - 01.2021
Sales Associate
Fossil
06.2016 - 01.2017
High School Diploma -
Calvary Baptist Academy
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