Christopher Glenn
Grand Forks,ND
Summary
Energetic Field Coordinator with solid record and significant background in maintaining field operations. Successful working with community and recreational directors to plan activities and events. Dependable with superior work ethic and dedication to organizational goals.
Overview
9
9
years of professional experience
Work History
Parking Field Coordinator
University of North Dakota
08.2019 - 08.2023
- Developed and managed individualized parking plans for on-campus events
- Collaborated with University departments to implement yearly parking agreements
- Supervised efficient teams of up to 15 conduct traffic control and parking for university events
- Developed and fostered relationships with customers and students/staff alike
- Attended, participated, and provided feedback in department and university meetings
- Researched and communicated University policies and procedures to staff, students, and customers
- Disseminated information to team members in effective and precise manner
- Managed and maintained campus parking lots during hockey games and other events
- Partnered with city and state agencies during large-scale events to ensure safety and timeliness
Bartender
The Broken Drum
05.2018 - 11.2019
- Conversed with clients, building rapport with wide range of people and increasing sales simultaneously
- Monitored and maintained inventory, regularly carried 50+ pounds
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Lead
Journeys
04.2019 - 08.2019
- Increased sales and customer satisfaction through personalized servicing
- Communicated information to 50+ customers per day about all options available to them
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Researched new styles and seasonal trends
- Identified and analyzed key competitors and related products.
- Handled cash register operations and customer transactions to process payments.
General Manager
Pete’s Za
12.2017 - 05.2018
- Performed managerial duties such as scheduling, inventory, product ordering and public relations
- Employed, terminated and instructed teams of 10+ employees
- Formulated policies and procedures to streamline operations.
- Solicited feedback from employees to identify strengths and weaknesses and facilitate training plans
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Marco’s Pizza
11.2014 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Mentored 8 team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Worked with owner and University to ensure proper inception at new location
Education
Bachelor of Arts - Psychology
University of North Dakota
Grand Forks, ND05.2019
Skills
- Microsoft Word, Excel, PowerPoint and Outlook, Campus Connection, Starfish, When to Work, FAMIS, AiM, etc
- Keyword searching (research and analytics)
- Excellent written and oral communication skills, including public speaking
- Years of customer service
- Strong analytical skills
- Conflict mediation and resolution
- See projects through from inception to completion
- Event Planning
- Confident leadership
- Languages - English, Spanish
Additional Information
- Awards , Presidential Scholarship May 2013 I was awarded quite a large sum of money for excellent grades and my performance on standardized tests. Battle of the Bands June 2015 I fronted a punk rock band and we won the Battle of the Bands at our County Fair in front of a crowd of hundreds of people. Certifications and Licenses , Bartender License Defensive Driving September 2021 to September 2024
Timeline
Parking Field Coordinator
University of North Dakota
08.2019 - 08.2023
Sales Lead
Journeys
04.2019 - 08.2019
Bartender
The Broken Drum
05.2018 - 11.2019
General Manager
Pete’s Za
12.2017 - 05.2018
Assistant Manager
Marco’s Pizza
11.2014 - 12.2017
Bachelor of Arts - Psychology
University of North Dakota
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