Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Christopher G. O’Connor

Hamburg,NY

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager Medicare Center

Highmark Blue Cross Blue Shield of WNY
08.2024 - Current
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Medicare and Health Insurance Consultant

Davies Agency
02.2024 - 08.2024
  • Engaged in face-to-face meetings to qualify, and sell Medicare, Marketplace and Small Business products to prospective and existing members
  • Make outbound phone calls to prospective and current members in accordance with client retention and growth strategies
  • Collaborate with customer service & enrollment to resolve member issues
  • Perform assigned outreach activities to maximize membership growth and retention
  • Contributed significantly toward increasing referral business by cultivating strong relationships built upon trust, professionalism, and expert guidance for each client served.
  • Developed comprehensive client profiles to effectively assess individual needs for customized insurance solutions.

Medicare Consultant

Highmark Blue Cross Blue Shield of WNY
08.2023 - 12.2023
  • Meet, qualify, and sell Medicare products to prospective and existing members
  • Make outbound phone calls to prospective and current members in accordance with member retention and growth strategies
  • Contribute to team sales goals for new membership and retention by closing sales and nurturing opportunities to ensure a final sale
  • Collaborate with customer service & enrollment to resolve member issues
  • Perform assigned outreach activities to maximize membership growth and retention

Benefit Consultant

EMS Group, Stahlka Agencies
06.2019 - 01.2023
  • Licensed Life and Health Agent, Licensed Personal Lines Agent
  • Develop and maintain current book of business
  • Design benefit packages to guarantee that employee programs are current and competitive with current market
  • Consult and advise management and staff of benefit changes
  • Maintain a relationship with clients, management, and staff to ensure a consistent and easy renewal process
  • Managed the implementation process for new clients, ensuring a smooth transition to their new benefits program.
  • Assisted employees with complex benefit inquiries, enhancing their understanding of available options and promoting utilization of appropriate resources.
  • Coordinated open enrollment events for clients, facilitating successful completion of annual enrollments and plan changes.

Licensed Personal Lines Agent, Licensed Life and Health Agent

Allstate – Jason Graves Family Agencies
09.2018 - 04.2019
  • Prospect/call current and new clients on all Personal Lines
  • Prospect through community events for new clients
  • Manage and review current client Life and ancillary policies

Licensed Life and Health Agent

State Farm- JP Ross Agency
03.2018 - 06.2018
  • Manage and review current client Life and ancillary policies
  • Cross sell all Personal Lines to Life clients

Licensed Life & Health Agent

Combined Insurance
09.2017 - 02.2018
  • Prospect current and new clients on Life and Health products
  • Cold call to recruit new clients

Managerial Staff

Oakley Inc.
09.2012 - 09.2017
  • Open and Closing of store
  • Bank deposits, drawer balancing
  • Hiring and training of staff
  • Sales and merchandising
  • Inventory control
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Assisted with onboarding new staff members, providing orientation and support.

Youth Golf Instructor

After School Golf Academy
09.2009 - 09.2013
  • Provide group golf instruction for school age youth in multiple school districts
  • Support character development through short term activities
  • Development and expansion of the academy through public exposure and promotional networking

Assistant Manager

Olympia Sports
09.2010 - 08.2012
  • Open and Closing of store
  • Bank deposits, drawer balancing
  • Hiring and training of staff
  • Sales and merchandising
  • Inventory control

Education

Associates Degree - Business Management

Erie County Community College
Buffalo, NY
01.1989

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff training and development
  • Customer relations
  • Staff supervision

Certification

  • New York State of Health Small Business Broker
  • New York State of Health Individual Marketplace Broker
  • Licensed New York State Life, Accident & Health Insurance Agent, 09/2017, present
  • Licensed New York State Personal Lines Insurance Agent, 09/2018, 2023

Community Service

  • Certified Foster/Adoptive Parent, Gateway Longview, Inc., 2013-2018
  • Volunteer, Hamburg Recreation Center, 2001-2012
  • Junior League Hockey Coach, 2005-present
  • Large and Small Gift Donations Coordinator
  • Events Coordinator

Timeline

Assistant Manager Medicare Center

Highmark Blue Cross Blue Shield of WNY
08.2024 - Current

Medicare and Health Insurance Consultant

Davies Agency
02.2024 - 08.2024

Medicare Consultant

Highmark Blue Cross Blue Shield of WNY
08.2023 - 12.2023

Benefit Consultant

EMS Group, Stahlka Agencies
06.2019 - 01.2023

Licensed Personal Lines Agent, Licensed Life and Health Agent

Allstate – Jason Graves Family Agencies
09.2018 - 04.2019

Licensed Life and Health Agent

State Farm- JP Ross Agency
03.2018 - 06.2018

Licensed Life & Health Agent

Combined Insurance
09.2017 - 02.2018

Managerial Staff

Oakley Inc.
09.2012 - 09.2017

Assistant Manager

Olympia Sports
09.2010 - 08.2012

Youth Golf Instructor

After School Golf Academy
09.2009 - 09.2013

Associates Degree - Business Management

Erie County Community College
Christopher G. O’Connor