Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager Medicare Center
Highmark Blue Cross Blue Shield of WNY
08.2024 - Current
Established open lines of communication with team for feedback and suggestions.
Cultivated cohesive team environment by providing clear direction and support.
Addressed service gaps with targeted initiatives to exceed customer expectations.
Identified inefficiencies to propose actionable improvements for overall workflow.
Led training initiatives, enhancing employee skills and confidence.
Developed contingency plans with team to address potential disruptions.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Generated repeat business through exceptional customer service.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Medicare and Health Insurance Consultant
Davies Agency
02.2024 - 08.2024
Engaged in face-to-face meetings to qualify, and sell Medicare, Marketplace and Small Business products to prospective and existing members
Make outbound phone calls to prospective and current members in accordance with client retention and growth strategies
Collaborate with customer service & enrollment to resolve member issues
Perform assigned outreach activities to maximize membership growth and retention
Contributed significantly toward increasing referral business by cultivating strong relationships built upon trust, professionalism, and expert guidance for each client served.
Developed comprehensive client profiles to effectively assess individual needs for customized insurance solutions.
Medicare Consultant
Highmark Blue Cross Blue Shield of WNY
08.2023 - 12.2023
Meet, qualify, and sell Medicare products to prospective and existing members
Make outbound phone calls to prospective and current members in accordance with member retention and growth strategies
Contribute to team sales goals for new membership and retention by closing sales and nurturing opportunities to ensure a final sale
Collaborate with customer service & enrollment to resolve member issues
Perform assigned outreach activities to maximize membership growth and retention
Benefit Consultant
EMS Group, Stahlka Agencies
06.2019 - 01.2023
Licensed Life and Health Agent, Licensed Personal Lines Agent
Develop and maintain current book of business
Design benefit packages to guarantee that employee programs are current and competitive with current market
Consult and advise management and staff of benefit changes
Maintain a relationship with clients, management, and staff to ensure a consistent and easy renewal process
Managed the implementation process for new clients, ensuring a smooth transition to their new benefits program.
Assisted employees with complex benefit inquiries, enhancing their understanding of available options and promoting utilization of appropriate resources.
Coordinated open enrollment events for clients, facilitating successful completion of annual enrollments and plan changes.
Licensed Personal Lines Agent, Licensed Life and Health Agent
Allstate – Jason Graves Family Agencies
09.2018 - 04.2019
Prospect/call current and new clients on all Personal Lines
Prospect through community events for new clients
Manage and review current client Life and ancillary policies
Licensed Life and Health Agent
State Farm- JP Ross Agency
03.2018 - 06.2018
Manage and review current client Life and ancillary policies
Cross sell all Personal Lines to Life clients
Licensed Life & Health Agent
Combined Insurance
09.2017 - 02.2018
Prospect current and new clients on Life and Health products
Cold call to recruit new clients
Managerial Staff
Oakley Inc.
09.2012 - 09.2017
Open and Closing of store
Bank deposits, drawer balancing
Hiring and training of staff
Sales and merchandising
Inventory control
Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Assisted with onboarding new staff members, providing orientation and support.
Youth Golf Instructor
After School Golf Academy
09.2009 - 09.2013
Provide group golf instruction for school age youth in multiple school districts
Support character development through short term activities
Development and expansion of the academy through public exposure and promotional networking
Assistant Manager
Olympia Sports
09.2010 - 08.2012
Open and Closing of store
Bank deposits, drawer balancing
Hiring and training of staff
Sales and merchandising
Inventory control
Education
Associates Degree - Business Management
Erie County Community College
Buffalo, NY
01.1989
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Team motivation
Staff training and development
Customer relations
Staff supervision
Certification
New York State of Health Small Business Broker
New York State of Health Individual Marketplace Broker
Licensed New York State Life, Accident & Health Insurance Agent, 09/2017, present
Licensed New York State Personal Lines Insurance Agent, 09/2018, 2023
Provider Services Representative at Highmark Blue Cross Blue Shield Of WNY And NENYProvider Services Representative at Highmark Blue Cross Blue Shield Of WNY And NENY