Christopher G. O’Connor
Hamburg,NY
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager Medicare Center
Highmark Blue Cross Blue Shield of WNY
08.2024 - Current
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Led training initiatives, enhancing employee skills and confidence.
- Developed contingency plans with team to address potential disruptions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Medicare and Health Insurance Consultant
Davies Agency
02.2024 - 08.2024
- Engaged in face-to-face meetings to qualify, and sell Medicare, Marketplace and Small Business products to prospective and existing members
- Make outbound phone calls to prospective and current members in accordance with client retention and growth strategies
- Collaborate with customer service & enrollment to resolve member issues
- Perform assigned outreach activities to maximize membership growth and retention
- Contributed significantly toward increasing referral business by cultivating strong relationships built upon trust, professionalism, and expert guidance for each client served.
- Developed comprehensive client profiles to effectively assess individual needs for customized insurance solutions.
Medicare Consultant
Highmark Blue Cross Blue Shield of WNY
08.2023 - 12.2023
- Meet, qualify, and sell Medicare products to prospective and existing members
- Make outbound phone calls to prospective and current members in accordance with member retention and growth strategies
- Contribute to team sales goals for new membership and retention by closing sales and nurturing opportunities to ensure a final sale
- Collaborate with customer service & enrollment to resolve member issues
- Perform assigned outreach activities to maximize membership growth and retention
Benefit Consultant
EMS Group, Stahlka Agencies
06.2019 - 01.2023
- Licensed Life and Health Agent, Licensed Personal Lines Agent
- Develop and maintain current book of business
- Design benefit packages to guarantee that employee programs are current and competitive with current market
- Consult and advise management and staff of benefit changes
- Maintain a relationship with clients, management, and staff to ensure a consistent and easy renewal process
- Managed the implementation process for new clients, ensuring a smooth transition to their new benefits program.
- Assisted employees with complex benefit inquiries, enhancing their understanding of available options and promoting utilization of appropriate resources.
- Coordinated open enrollment events for clients, facilitating successful completion of annual enrollments and plan changes.
Licensed Personal Lines Agent, Licensed Life and Health Agent
Allstate – Jason Graves Family Agencies
09.2018 - 04.2019
- Prospect/call current and new clients on all Personal Lines
- Prospect through community events for new clients
- Manage and review current client Life and ancillary policies
Licensed Life and Health Agent
State Farm- JP Ross Agency
03.2018 - 06.2018
- Manage and review current client Life and ancillary policies
- Cross sell all Personal Lines to Life clients
Licensed Life & Health Agent
Combined Insurance
09.2017 - 02.2018
- Prospect current and new clients on Life and Health products
- Cold call to recruit new clients
Managerial Staff
Oakley Inc.
09.2012 - 09.2017
- Open and Closing of store
- Bank deposits, drawer balancing
- Hiring and training of staff
- Sales and merchandising
- Inventory control
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
Youth Golf Instructor
After School Golf Academy
09.2009 - 09.2013
- Provide group golf instruction for school age youth in multiple school districts
- Support character development through short term activities
- Development and expansion of the academy through public exposure and promotional networking
Assistant Manager
Olympia Sports
09.2010 - 08.2012
- Open and Closing of store
- Bank deposits, drawer balancing
- Hiring and training of staff
- Sales and merchandising
- Inventory control
Education
Associates Degree - Business Management
Erie County Community College
Buffalo, NY01.1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Customer relations
- Staff supervision
Certification
- New York State of Health Small Business Broker
- New York State of Health Individual Marketplace Broker
- Licensed New York State Life, Accident & Health Insurance Agent, 09/2017, present
- Licensed New York State Personal Lines Insurance Agent, 09/2018, 2023
Community Service
- Certified Foster/Adoptive Parent, Gateway Longview, Inc., 2013-2018
- Volunteer, Hamburg Recreation Center, 2001-2012
- Junior League Hockey Coach, 2005-present
- Large and Small Gift Donations Coordinator
- Events Coordinator
Timeline
Assistant Manager Medicare Center
Highmark Blue Cross Blue Shield of WNY
08.2024 - Current
Medicare and Health Insurance Consultant
Davies Agency
02.2024 - 08.2024
Medicare Consultant
Highmark Blue Cross Blue Shield of WNY
08.2023 - 12.2023
Benefit Consultant
EMS Group, Stahlka Agencies
06.2019 - 01.2023
Licensed Personal Lines Agent, Licensed Life and Health Agent
Allstate – Jason Graves Family Agencies
09.2018 - 04.2019
Licensed Life and Health Agent
State Farm- JP Ross Agency
03.2018 - 06.2018
Licensed Life & Health Agent
Combined Insurance
09.2017 - 02.2018
Managerial Staff
Oakley Inc.
09.2012 - 09.2017
Assistant Manager
Olympia Sports
09.2010 - 08.2012
Youth Golf Instructor
After School Golf Academy
09.2009 - 09.2013
Associates Degree - Business Management
Erie County Community College
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