Christopher Gomez Vasquez

Results-driven and highly accomplished Assistant General Manager with a proven track record of success in the competitive restaurant industry. Dynamic and detail-oriented, possess an unwavering commitment to operational excellence and delivering exceptional customer experiences. Demonstrating strong leadership skills, have effectively managed front-of-house and back-of-house operations, overseeing teams of up to 25 employees. Excel in staff development, utilizing a proactive and collaborative approach to optimize team performance and foster a culture of continuous improvement. With a deep understanding of strategic inventory management and sales optimization, consistently drive profitability and elevate operational efficiency. Meticulous in maintaining impeccable cleanliness and organization, prioritize a safe and enjoyable dining environment that exceeds customer expectations. Through clear communication and decisive decision-making, have consistently delivered exceptional results while maintaining a strong focus on guest satisfaction. As an Assistant General Manager, possess the business acumen and expertise to drive growth, elevate organizational performance, and uphold the highest standards of excellence in the restaurant industry.

• Operational Excellence: Implemented efficient front-of-house operations strategies, resulting in improved customer satisfaction scores by 15% and increased sales revenue by 20%.
• Team Leadership: Successfully managed and trained teams of up to 25 employees, fostering a culture of continuous improvement and exceeding performance targets. Recognized for reducing staff turnover by 30% through effective coaching and team-building initiatives.
• Strategic Inventory Management: Implemented inventory optimization techniques, resulting in a 10% reduction in food waste and improved profitability. Developed a streamlined ordering process that reduced stockouts and improved overall supply chain efficiency.
• Customer Satisfaction: Maintained an exceptional level of service, consistently achieving high guest satisfaction ratings and building a loyal customer base. Received multiple positive feedback and customer commendations for providing personalized recommendations and prompt responsiveness to inquiries.
• Safety and Hygiene: Spearheaded initiatives to ensure impeccable cleanliness and organization, achieving top scores in health and safety inspections. Implemented rigorous training programs and protocols, resulting in zero safety incidents and maintaining a safe and enjoyable dining environment.
• Problem-solving and Decision-making: Demonstrated strong problem-solving skills and the ability to make timely decisions under pressure. Successfully resolved challenging customer complaints and diffused difficult situations, leading to positive outcomes and ultimate customer satisfaction.
• Sales Optimization: Implemented effective sales strategies, resulting in a 15% increase in average ticket size and a 10% increase in overall sales revenue. Introduced upselling techniques and promotional campaigns that drove customer engagement and enhanced profitability.
• Cross-functional Collaboration: Proactively collaborated with the kitchen staff, management team, and corporate headquarters to ensure seamless operations, effective communication, and alignment of business objectives. Contributed to the development of new menu items and the implementation of company-wide initiatives.
• Training and Development: Championed the recruitment and training of new team members, focusing on talent acquisition and skill development. Successfully nurtured inexperienced team members into high-performing individuals, contributing to improved service quality and overall staff productivity.

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• Certified Alcohol Training, Learn2Serve - 06/08/2022 -

06/07/2025