Christopher Gonzales
St Louis,MO
Summary
Proven results in ensuring a superior guest experience, while elevating fellow associates and team members with a fun atmosphere. Focused on relationship building to build guest loyalty, while displaying a high knowledge in problem-resolution skills in a high revenue market. Experienced in Microsoft Office.
Overview
13
13
years of professional experience
Work History
Food and Beverage Team Leader
Target
01.2023 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Used MPM to record ordering data and created organization and room storage system.
FOH Manager
Salt And Smoke
10.2022 - Current
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Hospitality Manager
TopGolf
04.2021 - 10.2022
- Collaborated with event coordinators to organize meetings and special events.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Managed day-to-day operations, driving quality standards and meeting guest expectations.
- Monitored and maintained acceptable turnover levels by driving associate morale.
- Analyzed guest feedback to provide strategic direction to continuously improve overall rating.
- Emphasized associate selection, training and development to conduct proper business.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Established and implemented programs and service guidelines, fostering ultimate guest experience.
- Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
- Put together team schedules based on coverage requirements and associate availability.
- Oversaw implementation of corrective actions to improve efficiency and reduce waste.
Assistant General Manager
Poppa Rollo's Pizza
11.2018 - 04.2021
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Maintained neat and clean facilities to give business professional appeal.
Perishables Assistant
Target
03.2018 - 03.2019
- Managed day-to-day operations for bakery, deli, grocery and produce departments.
- Tracked store inventory, reviewed outgoing orders and submitted verified orders for billing.
- Organized food storage areas to maximize capacity, minimize accidents and maintain proper product temperature requirements.
- Stocked shelves and supplies and organized displays to focus guest attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
Lead Stock Associate
United Supermarkets
06.2010 - 07.2015
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to verify attributes and quantities of merchandise.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually for inventory purposes.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
Some College (No Degree) - Nutrition Sciences
Texas Tech
Lubbock, TXSkills
- Computer Skills
- Complaint Resolution
- Staff Training
- Verbal and Written Communication
- Inventory Management
- Guest Services
- Teamwork and Leadership
- Expert in Guest Satisfaction
- Scheduling Proficiency
- Flexible Schedule
- Interviewing and Hiring
- Food Service Operations
- Decision Making
- Relationship Building
- Vendor Negotiations
Timeline
Food and Beverage Team Leader
Target
01.2023 - Current
FOH Manager
Salt And Smoke
10.2022 - Current
Hospitality Manager
TopGolf
04.2021 - 10.2022
Assistant General Manager
Poppa Rollo's Pizza
11.2018 - 04.2021
Perishables Assistant
Target
03.2018 - 03.2019
Lead Stock Associate
United Supermarkets
06.2010 - 07.2015
Some College (No Degree) - Nutrition Sciences
Texas Tech
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