Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Gonzalez

Las Vegas,NV

Summary

Polished Hospitality professional with history of success in high-volume, high end establishment. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Known for working hard, being a team player, and getting the job done.

Overview

9
9
years of professional experience

Work History

Bellman

The Venetian Hotel
07.2022 - Current
  • Escorted guests to and from rooms and assisted with baggage.
  • Explained important features of guest rooms to travelers.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Stored luggage for guests, retrieving baggage and items when notified.
  • Greeted arriving guests and assisted with luggage, sports equipment , and convention
  • Performed special requests from guests such as wheelchair assists and convenience store purchases and delivery.
  • Assisted guest with large convention setup equipment delivery
  • Organized and deliver small or large amount of convention group delivery gift bags and/or luggage.

Baggage Handler

The Venetian Hotel
04.2016 - 07.2022
  • Welcomed and assisted guests, unloading luggage from shuttles, taxis, valet and Limos
  • Stored guest luggage in proper storage location and accurately record storage information
  • Retrieved luggage from storage for luggage agents or guests as needed
  • Familiarized with hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Delivered flowers, gifts, and airline luggage to guest suite
  • Assisted with fronts (check ins/outs) when bellman are backed up
  • Loaded and unloaded baggage and luggage on and off conveyor belts.
  • Used handheld scanners to efficiently track and record guests' luggage

Hospitality Parcel Specialist

FedEx Office At The Venetian Hotel
11.2014 - 02.2016
  • Received and processed incoming packages and pallets through FedEx Office’s system Trackit
  • Delivered packages to guests’ suites, meeting rooms, and convention halls
  • Able to keep correct inventory for all incoming and outgoing packages
  • Provided excellent Forbes 5 star service to guests with shipping, printing, faxing, retail purchasing, and parcel collections
  • Answered calls and emails in professional manner to assist guests’ requests and/or issues
  • Able to use hotel’s Micros and HOTSOS systems
  • Communicated with front office, meeting services, and VIP services when applicable to ensure exceptional service.

Education

GED -

St. Louis Adult High School
Las Vegas, NV

Skills

  • Guest Services
  • Upscale Hospitality
  • Luggage Storage & Delivery
  • Heavy lifting
  • Critical Thinking
  • Creative Solutions
  • Effective Communication
  • Conflict Resolution
  • Guest Satisfaction
  • Professional Presentation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bellman

The Venetian Hotel
07.2022 - Current

Baggage Handler

The Venetian Hotel
04.2016 - 07.2022

Hospitality Parcel Specialist

FedEx Office At The Venetian Hotel
11.2014 - 02.2016

GED -

St. Louis Adult High School

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Christopher Gonzalez