Christopher Goodin
Carmel,IN
Summary
Seasoned business leader with a proven track record at Mortgage Indiana Inc. and GMAC Financial Services, excelling in operations management and customer relations. Demonstrated expertise in financial management and staff leadership, driving efficiency and client satisfaction. Skilled in negotiation and project management, consistently achieving and surpassing business goals.
Overview
27
27
years of professional experience
Work History
Owner
Mortgage Indiana Inc.
01.2005 - 12.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Mortgage Loan Officer
GMAC Financial Services
01.2001 - 12.2004
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Office Manager
AIG Financial Network
06.1992 - 11.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Responsible for hiring and training all office employees
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution of monthly and yearly goals
Education
Bachelor of Science - Finance
Ball State University
Muncie, IN05-1992
Skills
- Customer Relations
- Business Administration
- Project Management
- Operations Management
- Business Management
- Staff Management
- Financial Management
- Cash flow optimization
- Negotiation
- Contract Management
- Financial Planning
Timeline
Owner
Mortgage Indiana Inc.
01.2005 - 12.2018
Mortgage Loan Officer
GMAC Financial Services
01.2001 - 12.2004
Office Manager
AIG Financial Network
06.1992 - 11.2000
Bachelor of Science - Finance
Ball State University
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