Chris Goodnow
Bartow,FL
Summary
A dynamic leader whose goal is to create an inclusive and positive work environment where everyone feels valued, respected and empowered. Passionate about providing outstanding customer service and improving the experience for a diverse clientele. Love to learn and grow as a leader and professional, which lead to pursuing a bachelor’s degree in human resources management/personnel administration from Colorado State University (CSU). A hard-working, passionate job seeker with excellent organizational skills who is eager to land a human resources generalist position.
Overview
15
15
years of professional experience
Work History
Sales Team Manager
Belk
08.2023 - Current
- Helped lead sales team to achieve 7% increase in credit card applications and brand loyalty over last year
- Increased sales revenue by implementing new strategies and motivating associates through effective leadership.
- Collaborated with leadership on all aspects of training and product knowledge for sales team development
- Manage and plan all customer facing events, and coach sales associates on how to elevate customer experience
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
Store Manager
Crate & Barrel
08.2022 - 08.2023
- Managing $10 million store, +5% comp this year after years of underperforming and changing leadership
- Hired strong leadership team to manage all departments and to maximize sales and productivity, QTD +7%
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Improved client relations and client appointments by encouraging all employees to network throughout Cincinnati market, identifying new clients and meeting their needs with world class service
- Managed sales in a fast paced, dynamic environment that was always performance based, responsibilities include visual merchandising, budgeting payroll, client relationship development, scheduling, and floor supervision.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Assistant Store Manager, Operations
Crate & Barrel
08.2021 - 08.2022
- Manage, communicate, and delegate workload and ensure execution of plans and strategies across the entire store as well as assigned area of expertise
- Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent
- Identified top talent, promoted several team members to full time, to Operations specialists and started cross training merchandising associates on the sales floor in an effort to leverage skill set and talent
- Led and developed the operations team to not only meet expectations but exceed them through coaching, teaching, and training in all aspects of their performance to achieve the desired results
- Participated in training several new Operation Managers as well as Store Managers on operations best practices, and safety initiatives
- Reduced decline rate from a high of 31% in 2021 to current YTD of 4.2%.
Store Brand Leader
Urban Outfitters
11.2018 - 08.2021
- Leading and developing a dynamic group of managers and sales associates in a fast-paced high-volume location with sales more than $5 million
- Promoted and developed seven employees from across various positions in Urban Outfitters, Tampa
- Maintained strong bench of future candidates for succession planning
- Trained new Store Brand Leader and management team, Sarasota location
- Fostering a culture of collaboration, stimulating engagement, strategic planning, and teamwork by embodying the URBN values of community spirit, pride, innovation, and respect.
- Foster an environment of open communication with all team members in the store and in other stores in our district and sister stores
- Created and developed new hire training plans that were location specific while engaging all members of leadership in execution
Associate Store Manager
Banana Republic
03.2014 - 04.2018
- Supervised a top store team to a positive comp by focusing on selling metrics and customer loyalty as well as consistent coaching to deliver excellence
- Managed the day-to-day tactical and long-term strategic activities within the business
- Coached and mentored 40+ staff members by offering constructive feedback and taking interest in their long-term career growth
- Developed four associates into Assistant managers within the brand as well as identified and trained additional sales team members as product specialists
- Responsible for all aspects of the business, including product, talent development, recruiting, operations, community outreach and scheduling.
General Manager
Aeropostale
10.2008 - 02.2014
- Managed 30+ seasoned employees in a fast paced, high volume, retailer focused on providing fashion at a value to the customer
- Responsible for all aspects of the business, including, creating a trend-based schedule to increase efficiency and profitability, hire and train all new team members utilizing the company training programs, payroll control, direct sales while increasing UPT, SPT and ADU, visual merchandising, floor supervision, and shrink control
- Led all networking efforts for the store and relationship building with business partners
- Increased sales by 5% in 2009, 2010 and 2011
- Directed all Visual workshops and training in floor set execution and planning.
Education
BS Human Resource Management -
Colorado State University-Global Campus
Pueblo, CO06.2024
Skills
- Data-driven decision-making
- Sales Coaching
- Profitability Optimization
- KPI Tracking
- Employee Relations
- Staff Management
- Leadership Development
- Talent management
Timeline
Sales Team Manager
Belk
08.2023 - Current
Store Manager
Crate & Barrel
08.2022 - 08.2023
Assistant Store Manager, Operations
Crate & Barrel
08.2021 - 08.2022
Store Brand Leader
Urban Outfitters
11.2018 - 08.2021
Associate Store Manager
Banana Republic
03.2014 - 04.2018
General Manager
Aeropostale
10.2008 - 02.2014
BS Human Resource Management -
Colorado State University-Global Campus
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