Christopher Gordon

• Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
• Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
• Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
• Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
• Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
• Increased park revenue by developing and promoting attractive packages for group bookings and events.
• Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
• Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
• Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
• Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Monitored budget and expenditures, keeping facility within budget.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.

• Processed customer transactions, including quotes and returns.
• Responded to inquiries pertaining to merchandise availability and pricing.
• Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
• Maintained a friendly and customer-focused shopping platform.
• Handled and processed cash and credit card transactions.
• Received incoming materials and products and verified package receipt with freight records.
• Answered many calls per day, addressing customer inquiries, solving problems and providing new product information.
• Maintained a very friendly and personal connection with all customers.

Has also completed courses at Camden County College in Blackwood NJ