Summary
Work History
Overview
Education
Skills
Interests
Timeline
Generic

Christopher Gordon

Conroe

Summary

Accomplished leader with extensive experience at The Home Depot, excelling in roles up to General Store Manager, enhancing sales, profitability, and operational efficiency across multiple stores. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrated expertise in project planning and analytical thinking, alongside a proven ability to lead large teams and improve customer service standards. Skilled in MS Office and adept at conflict resolution.

Work History

General Store Manager

The Home Depot
11.2009 - Current
  • Responsible for the day-to-day operations, sales and profitability of Big Box Retail Home Center stores with an annual revenue greater than $70M, $10.5M in inventory, >240 employees and greater than 100,000 square feet of retail space
  • Responsible for all hiring decisions, promotions, talent building, recruitment and terminations
  • Leadings teams of five Assistant Store Managers, 17 Supervisors and >240 Associates
  • Assigned to 4 different locations over the past 15 years.

District Services Manager

The Home Depot
01.2009 - 11.2009
  • Responsible for the day-to-day operations, sales and profitability of the Home Services Division for 19 Big Box Retail locations across two geographical markets
  • Responsible for all contract decisions, program specifications, cost negotiations, quality and customer service of greater than 70 companies doing in-home service work for the 19 retail locations
  • Indirectly leading a team of 19 Specialty Assistant Store Managers and their direct reports to reach all financial goals and metrics.

Market Services Manager

The Home Depot
01.2008 - 01.2009
  • Responsible for the day-to-day operations, sales and profitability of the Home Services Division for 53 Big Box Retail locations across five geographical districts
  • Responsible for all contract decisions, program specifications, cost negotiations, quality and customer service of more than 100 companies doing in-home service work for the 53 retail locations
  • Directly managed a team of five District Service Managers across five districts and geographical markets
  • Indirectly leading a team of 53 General Store Managers and 53 Specialty Assistant Store Managers and their direct reports to reach all financial goals and metrics.

Zone Services Manager

The Home Depot
08.2006 - 01.2008
  • Responsible for the day-to-day operations, sales and profitability of the Home Services Division for 9 Big Box Retail locations across two geographical markets
  • Responsible for all contract decisions, program specifications, cost negotiations, quality and customer service of greater than 35 companies doing in-home service work for the 9 retail locations
  • Indirectly leading a team of 9 Specialty Assistant Store Managers and their direct reports to reach all financial goals and metrics.

Assistant Store Manager

The Home Depot
06.2003 - 08.2006
  • Responsible for the day-to-day operations, sales and profitability of a Big Box Retail Home Center with an annual revenue greater than $25M, $6M in inventory, 100+ employees and greater than 100,000 square feet of retail space
  • Responsible for all hiring decisions, promotions, talent building and terminations for areas of responsibility
  • Leading a team of three Supervisors, >20 Specialty Sales Associates and >30 Associates.

Department Supervisor

The Home Depot
08.2001 - 06.2003
  • Responsible for the day-to-day merchandising and sales of multiple sales departments of a Big Box Retail Home Center with an annual revenue greater than $5M, $1M in inventory, up to 10 employees and greater than 20,000 square feet of retail space
  • Responsible for all ordering, merchandising, ad sets and driving customer service.

Sales Associate

The Home Depot
04.2000 - 08.2001
  • Responsible for the packing out freight, merchandising, ad sets, ordering and customer service.

Police Officer

The City of Gretna Police Department
10.1994 - 04.2000
  • Patrol officer with special responsibility of Crime Scene Photographer, Crime Scene Technician and Field Training Officer
  • Additional responsibility includes the following for all basic recruits and annual retraining of veteran officers: Firearms Instructor for basic and advanced shooting skills, Defensive tactics instructor, Building Searches, Crime Scene Processing and Armed Robbery Investigations.

Overview

30
30
years of professional experience

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
12-2009

Skills

  • Analytical and critical thinking
  • Organization and time management
  • Project planning
  • Data management
  • MS Office Software Proficiency
  • Verbal communication
  • Multitasking Abilities
  • Conflict resolution
  • Customer relations
  • Revenue generation
  • Profit maximization
  • Loss prevention
  • Process improvements

Interests

  • I enjoy helping others and giving back to the community
  • Volunteering
  • Volunteer Work
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • DIY and Home Improvement
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I like working with my hands and fixing things
  • Woodworking

Timeline

General Store Manager

The Home Depot
11.2009 - Current

District Services Manager

The Home Depot
01.2009 - 11.2009

Market Services Manager

The Home Depot
01.2008 - 01.2009

Zone Services Manager

The Home Depot
08.2006 - 01.2008

Assistant Store Manager

The Home Depot
06.2003 - 08.2006

Department Supervisor

The Home Depot
08.2001 - 06.2003

Sales Associate

The Home Depot
04.2000 - 08.2001

Police Officer

The City of Gretna Police Department
10.1994 - 04.2000

Bachelor of Science - Management

University of Phoenix

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