Christopher Gordon
Scottsdale,AZ
Summary
Results-driven Quality Control Technician with expertise in defect identification and equipment calibration, honed at Shears. Proven track record in enhancing product quality through thorough inspections and collaborative problem-solving. Strong communicator with a commitment to workplace safety, ensuring compliance and operational efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Quality Control Technician/Analyst
Shears
08.2022 - Current
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Identified and documented non-conformance issues, facilitating timely corrective actions.
- Collaborated with production teams to enhance product quality and operational efficiency.
- Utilized statistical process control methods to monitor production processes effectively.
- Maintained accurate records of quality tests and inspections for regulatory compliance audits.
Independent Contractor
Jyve
02.2017 - 06.2022
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Developed customized solutions based on client needs, enhancing overall satisfaction.
- Coordinated communication between stakeholders to streamline project execution and feedback.
Customer Service Representative
Higginbothem And Associates
03.2015 - 01.2017
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed training materials that improved onboarding efficiency for new hires.
Customer Service Representative Team Lead/Quality Assurance Analyst
Mortgage Investors Corporation
01.2010 - 02.2015
- Led team in delivering exceptional customer service, ensuring timely resolution of inquiries and issues.
- Trained and mentored new representatives, enhancing team performance and knowledge retention.
- Developed and implemented process improvements, increasing operational efficiency within customer service department.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
Customer Service Cashier
Circle K
02.2007 - 01.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
- Implemented inventory management practices to minimize discrepancies and losses.
- Monitored store displays and merchandising for optimal presentation and product availability.
Crystall Grower
Sumco USA
06.2006 - 12.2009
- Cultivated and monitored plant growth, ensuring optimal health and productivity.
- Managed irrigation systems to maintain appropriate moisture levels for diverse crops.
- Evaluated soil conditions and adjusted nutrient applications for improved yields.
- Implemented integrated pest management strategies to minimize crop damage.
Education
General Studies
Coronado High School
Scottsdale, AZBusiness Management
Glendale Community College
Glendale, AZSkills
- Workplace safety
- Expertise in equipment calibration
- Thorough Inspections and reviews of product Defect identification and reporting
- Test method validation
- Daily sanitation of equipment and machinery
- Proficient in data entry, ADR , ERP
- Expertise within corroboration
- Consultant in associate facilitator
- Comprehensive multipasative approach to water quality assessment and control involves using a variety of techniques and instruments to evaluate and manage water quality
Languages
Navajo
Native or Bilingual
Timeline
Quality Control Technician/Analyst
Shears
08.2022 - Current
Independent Contractor
Jyve
02.2017 - 06.2022
Customer Service Representative
Higginbothem And Associates
03.2015 - 01.2017
Customer Service Representative Team Lead/Quality Assurance Analyst
Mortgage Investors Corporation
01.2010 - 02.2015
Customer Service Cashier
Circle K
02.2007 - 01.2010
Crystall Grower
Sumco USA
06.2006 - 12.2009
General Studies
Coronado High School
Business Management
Glendale Community College
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