Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
StoreManager

Christopher Gosnell

Ofallon,IL

Summary

Experienced customer-oriented store manager adept at leading sales and service teams to maximize profitability. Skilled in prioritizing tasks and achieving performance goals through efficient organization. Expert in recruiting, training, and managing store associates and assistant managers. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Ollies Bargain Outlet
12.2024 - Current

Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow.

Manage point-of-sale systems, focusing on accuracy and efficiency.
Generated repeat business through excellent customer service.
Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
Conducted job interviews and made hiring decisions based on the store's needs, experience, and [Skill]. Meet or exceed store sales and profit targets by inspiring consumer loyalty.
Reported all store and staff issues to the district manager.
Counted cash drawers and deposited money in the bank.
I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.
Created work schedules based on sales volume and employee count.
Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
Organized and led daily store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their concerns.

Store Manager

Big Lots
10.2023 - 11.2024

Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow.
Manage point-of-sale systems, focusing on accuracy and efficiency.
Generated repeat business through excellent customer service.
Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.

Conducted job interviews and made hiring decisions based on the store's needs, experience, and [Skill]. Meet or exceed store sales and profit targets by inspiring consumer loyalty.
Reported all store and staff issues to the district manager.
Counted cash drawers and deposited money in the bank.

I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.
Created work schedules based on sales volume and employee count.
Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.

Organized and led daily store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their concerns.

  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.

Store Manager

Rural King
04.2022 - 09.2023

Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow.
Manage point-of-sale systems, focusing on accuracy and efficiency.
Generated repeat business through excellent customer service.
Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.

Conducted job interviews and made hiring decisions based on the store's needs, experience, and [Skill]. Meet or exceed store sales and profit targets by inspiring consumer loyalty.
Reported all store and staff issues to the district manager.
Counted cash drawers and deposited money in the bank.

I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.
Created work schedules based on sales volume and employee count.
Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.

Organized and led daily store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their concerns.

Assistant Store Manager

Rural King
07.2021 - 04.2022

Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures.
Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations. Collaborated with department specialists to create and implement merchandising plans that ensured weekly profitability.
Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner. Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies. Was in charge of training and supervising associates in customer service and sales techniques.
Trained
Switched out merchandise and displays to highlight new products and special offers.
Conducted mandatory audits to ensure merchandising, inventory, and customer service compliance

Automotive Department Manager

Rural King
03.2021 - 07.2021

Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
Helped customers by answering their questions and completing their requests.
Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift. Conducted research to find appropriate answers to customer questions.
Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures.

Receiving Associate

Rural King
03.2015 - 03.2021

Organized products and unloaded pallets and deliveries.
Used lift and hand trucks to transport shipment materials to and from designated areas.
Communicated with carrier representatives to make arrangements and provide shipping and delivery instructions.
Managed incoming orders, organized deliveries, and transferred packages to other departments.
Organized products in the warehouse by unloading pallets and deliveries.
Was in charge of the warehouse's organization and product placement.
Improved inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents to documentation. Kept track of my progress and any product issues.
Was in charge of warehouse organization as well as product placement.
Organized efficient storage areas to improve material flow and reduce labor hours.

Education

High School Diploma -

Leland High School
06-1991

Skills

    Customer relations
    Team leadership and coaching Accurate money handling Merchandising expertise Opening and closing procedures Staff management
    Hourly shift management Personnel development
    Training and development
    Bank deposit procedures
    Sale expertise
    Goals and performance
    Financial operations management

    Excellent customer service skills Staff training and development Store displays
    Mentoring and coaching Training and mentoring Customer-oriented

    Operations
    Merchandising
    Relationship building and management Detail-oriented
    Goal-oriented
    Customer service

  • Payroll Management

References

  • Jim Burns: DM Ollies 1-586-651-3371
  • Gayle Waggner: AP Big Lots 1-847-313-9892
  • Robyn Odle: Ops Manager Rural King 1-618-401-3462

Education and Training

other

Timeline

Store Manager

Ollies Bargain Outlet
12.2024 - Current

Store Manager

Big Lots
10.2023 - 11.2024

Store Manager

Rural King
04.2022 - 09.2023

Assistant Store Manager

Rural King
07.2021 - 04.2022

Automotive Department Manager

Rural King
03.2021 - 07.2021

Receiving Associate

Rural King
03.2015 - 03.2021

High School Diploma -

Leland High School
Christopher Gosnell