Christopher Gozza
Londonderry,NH
Summary
Detail-oriented Assistant Manager offers more than 4-years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
The River Sports Bar & Casino/ The Lucky Moose
Nashua, NH
11.2023 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Patrolled crowds during events to preserve order and promote security.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Documented security-related situations and submitted in-depth reports to superiors.
Assistant Manager
Panera
Salem, NH
02.2023 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Worked with numerous new employees to teach company procedures and process.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Shift Supervisor
Panera
Salem, NH
01.2022 - 02.2023
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coached team members to increase productivity and reduce workplace accidents.
- Jumped into position and helped production/ order taking whenever needed.
- Pulled frozen product from freezer and made sure it was dated and made sure FIFO was done properly.
- Completed daily temp logs to ensure food quality was up to ecosure standards
- Made sure all food out of the walk in that was prepped was dated and stored correctly
- Overlooked and double checked all employees closing tasks to ensure they were done to company standards
Assistant Manager
Dominos
Londonderry, NH
11.2019 - 01.2022
- helped to train new employees on making products, helping customers, taking orders, and much more.
- Managed shifts and oversaw the employees to make sure everything ran smoothly and as it’s supposed to go.
- Maintained a clean and safe work environment.
- Helped to maintain inventory by counting it and putting it away.
- Managed the cash register, communicated with the customers, and ran the sales floor
- Successfully helped appease customer complaints
- Cooked the product and quality checked it to make sure it was up to or with company standards.
- Made sure company policy was followed such as uniform, professional etiquette, and getting things done in a timely manner.
- Logged driver info such as their mileage, tips, and other stuff.
- Kept track of the money in the store by counting the register and logging how much we were positive or negative on a daily basis.
- Made sure no expired food and or drink was being sold
- Closed the store most days of the week
Garden Center Associate
Benson's lumber yard
Londonderry, NH
04.2019 - 11.2019
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Maintained well-stocked, organized and attractively merchandised garden items.
- Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
- Managed customer orders smoothly, including processing payments and helping with bulky or heavy loads.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Put together furniture and displays for the purpose of customer orders and or selling
Education
High School Diploma -
Londonderry Senior High School
Londonderry, NH06.2020
Public Safety
Manchester School of Technology
Manchester, NH06.2020
Skills
- Product and service knowledge
- Customer relations
- Customer rapport
- Time Management
- Team Supervision
- Complex Problem Solving
- Scheduling and Coordinating
- Employee Development
- Verbal and Written Communication
- Team Leadership
- Employee Coaching and Motivation
- Training and Development
- Task Delegation
- Employee Scheduling
- Orientation and training
- Staff Training and Development
- Money Handling
Accomplishments
- Promoted from Customer Service Rep to shift runner, in less than 12-months
- Promoted from Shift Runner to Assistant Manager, in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Currently up for promotion to Assistant Manager from Shift Supervisor in less than 12 months
Certification
- Serv Safe Certified
- First Aid certified
- CPR Certified
Timeline
Security Officer
The River Sports Bar & Casino/ The Lucky Moose
11.2023 - Current
Assistant Manager
Panera
02.2023 - Current
Shift Supervisor
Panera
01.2022 - 02.2023
Assistant Manager
Dominos
11.2019 - 01.2022
Garden Center Associate
Benson's lumber yard
04.2019 - 11.2019
High School Diploma -
Londonderry Senior High School
Public Safety
Manchester School of Technology
- Serv Safe Certified
- First Aid certified
- CPR Certified
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