Christopher Grant
Brooklyn
Summary
Dynamic professional with a proven track record in luxury retail, excelling in customer engagement and inventory management. At KHAITE, I spearheaded efforts to enhance client experiences and meet sales targets, leveraging my expertise in retail merchandising and teamwork. My approach consistently resulted in improved business development and client satisfaction.
Overview
7
7
years of professional experience
Work History
Stock Associate
KHAITE
11.2023 - Current
- Responsible for helping FOH and BOH maintain day to day function with a focus on Merchandising
- Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the brand’s expectations
- Tailor the client’s experience to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
- Demonstrate excellent knowledge of the products and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets
- Proactively using clienteling tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business
- Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customers and identify potential clients
- Ensure the achievement of the sales goals, enhancing and developing the business
- Sourcing new clients using the CRM tools
- Maintaining and building productive long-term relationships with clients
- Assist in merchandising and maintenance of the shop floor
- Partner with the merchandising department to transfer product in and out the store based on ST %
- Use pivot tables to analyze weekly sales data to ask the team questions to gather qualitative feedback for the merchandising department
- Create Product Knowledge PowerPoints to help the team in their selling ceremonies
- Standardize the stockroom, process and Receive shipment, process transfers, and handle all repairs and damages to ensure a smooth BOH for the team
- Assist the management team with client resolutions
- Assist with opening and closing the register and processing consignments
Freelancer
POURED FREELANCER
03.2022 - 11.2023
- Responsible for supporting Luxury Stores with Sales and BOH operations
- Providing excellent customer service following the company customer experience guidelines
- Replenishing the products on the sales floor as outlined in the company guidelines while respecting the visual merchandising standards
- Assisting with merchandising and inventory activities
- Keeping the sales floor and store image neat, organized, clean and stocked
Department Manager
& Other Stories
09.2017 - 03.2022
- Responsible for supporting the Sales and Profit goals in my store by setting a plan to deliver the Best Customer Experience in my department
- Regularly analyze and follow up on Sales & Profit KPIs for my department with the Visual Merchandisers
- I secure that actions are taken to maximize selling
- I support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution
- Together with my store management team, I set the hours plan for my department in line with the sales budget
- Together with my store management team, I ensure proper scheduling for my department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan
- Plan and prioritize actions together with my team that have a clear impact on selling
- Ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)
- Together with your visual team you ensure the implementation of the Commercial Handbook for your department
- Ensure Store Operations and Best Practices are followed in my department and throughout the store
- This includes, but is not limited to: truck planning, intraday, garment care, etc
- Ensure & Other Stories Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example
- Ensure the maintenance of my department is managed in a cost-efficient way to meet & Other Stories standards and initiate actions accordingly with your store management team
- Actively prevent loss and ensure your department follows appropriate safety and security guidelines
- Give input to my Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to selling
- Inform my Store Manager of any potential risks, threats and opportunities related to the competitor landscape
- Ensure I have the Best Teams and support their development
- I work with succession planning, talent development and structured performance management for my team based on results, values and leadership
- Work in accordance with legal requirements and & Other Stories standards, policies and procedures to meet the expectations of customers and colleagues
- Manage the recruitment, training, development and succession planning for my department team in line with & Other Stories ROTD best practices
- Evaluate and manage the performance of my Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your team
- Actively work with a talent pipeline within my Department/store to support the business needs
- Ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings
- Ensure health & safety, legal and security issues are being handled to & Other Stories standards and local laws securing the employee and customer safety at all times
- Carry out supervisory responsibilities in accordance with & Other Stories policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions
- Ability to maintain overall store responsibility of store in absence of Store Manager
- Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same
- Assist Store Manager with sales and profit responsibility for my store
- Accurate recording of sales figures and hours
Education
Graduate Certificate - Fashion Design
Istituto Marangoni
Paris, France06-2013
Skills
- Customer Engagement
- Retail Merchandising
- Luxury Product Knowledge
- Client Relations
- Client Resolution
- Inventory Management
- Attention to Detail
- Product Merchandising
- Organization and Categorization
- Critical Thinking
- Teamwork and Collaboration
- Sales Support
- Styling Product Knowledge
- Team Training
Timeline
Stock Associate
KHAITE
11.2023 - Current
Freelancer
POURED FREELANCER
03.2022 - 11.2023
Department Manager
& Other Stories
09.2017 - 03.2022
Graduate Certificate - Fashion Design
Istituto Marangoni
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