Christopher Greene
Chesapeake,VA
Summary
IT Support Specialist dedicated to enhancing technology operations through efficient problem-solving and exceptional customer service. Committed to continuous professional development with a focus on obtaining relevant certifications in the IT field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Sentara Obici Hospital
Chesapeake, USA
01.2026 - Current
- Resolved customer technical issues with computer hardware, applications, software devices, and monitoring systems, enhancing user experience.
- Provided technical support to staff for various software applications.
- Diagnosed and resolved hardware issues across hospital equipment.
- Supported network troubleshooting efforts to identify issues and improve connectivity.
Windows 11 Migration Technician
Dominion Energy
09.2024 - 09.2025
- Delivered comprehensive hardware and software support for workstations across the enterprise, ensuring operational readiness.
- Provided technical support for hardware and software on workstations, including desktops, laptops, tablets, and Toughbook, managing high volumes of imaging requests.
- Conducted system migrations for energy management software across operational platforms.
- Troubleshot migration issues using diagnostic tools and technical support systems.
- Collaborated with cross-functional teams to ensure seamless data transfer processes.
PC Technician
Riverside Medical Group
12.2023 - 03.2024
- Delivered technical expertise for hardware and software issues across multiple Riverside Hospital locations, ensuring timely resolution and minimal disruption to operations.
- Provided technical support to staff for software and hardware issues.
- Installed and configured hardware for medical equipment and office computers.
- Managed inventory of computer parts and accessories for efficient operations.
Field Deployment Technician
Towne Bank
04.2013 - 03.2024
- Installed hardware and software for end-user devices across multiple locations.
- Facilitated implementation of Windows operating system and desktop and peripheral life-cycle equipment across company, ensuring adherence to pre-established standards.
- Provided technical support for banking applications and systems to staff.
- Maintained inventory of equipment and ensured timely replenishment when needed.
Computer Operator
Nexcom Navy Exchange
11.2018 - 02.2023
- Monitored enterprise servers and information systems supporting all phases of operations, including merchandising, sales, distribution, financial management.
- Monitored system performance and resolved technical issues promptly.
- Operated computer systems for inventory management at Navy Exchange.
- Processed daily transactions and maintained accurate records for operations.
Windows 10 Migration Team Lead
Bell Techlogix
04.2018 - 08.2018
- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Managed project timelines and resources to ensure successful completion of initiatives.
- Facilitated training sessions to enhance team skills, resulting in improved service delivery.
- Promoted for consistently exceeding performance expectations.
Senior Deskside Team Lead
Bell Techlogix
03.2018 - 04.2018
- Promoted to a senior position based on effective leadership and team management.
- Led teams in managing IT service delivery across multiple client environments.
- Championed process improvements to enhance operational efficiency and service quality.
- Facilitated training sessions for new team members on company systems and procedures.
iDS Senior Deskside Support Analyst
Bell Techlogix
06.2017 - 03.2018
- Provided technical support for end-users across various platforms and devices.
- Diagnosed and resolved hardware and software issues efficiently and effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Earned promotion by leading team initiatives and consistently exceeding performance expectations.
Senior Deskside Technician
Bell Techlogix
10.2015 - 03.2018
- Advanced to senior technician role, enhancing technical support capabilities.
- Provided technical support and troubleshooting for end-users.
- Installed and configured hardware and software for client systems.
- Maintained inventory of equipment and managed supplies effectively.
PC Refresh Technician
Bell Techlogix
06.2015 - 10.2015
- Managed PC deployment and refresh projects for client environments.
- Installed operating systems and software on diverse hardware models to ensure compatibility and functionality.
- Troubleshot hardware and software issues for end-user devices, enhancing user experience and minimizing downtime.
- Managed daily inbound and outbound shipments, configured equipment, unboxed new laptops, desktops, and tablets, and confirmed backups while restoring data to new devices.
Education
BA - Graphic Design
Virginia State University
Petersburg, VASkills
- Hardware troubleshooting
- Network troubleshooting
- Software installation
- Technical troubleshooting
- Problem solving
- Task management
- Team collaboration
- Communication skills
- Technical expertise
Certification
CompTIA Security+, Expired, 12/31/25
References
Available upon request
Work Preference
Salary Range
$70000/yr - $150000/yrTimeline
IT Technical Support Specialist
Sentara Obici Hospital
01.2026 - Current
Windows 11 Migration Technician
Dominion Energy
09.2024 - 09.2025
PC Technician
Riverside Medical Group
12.2023 - 03.2024
Computer Operator
Nexcom Navy Exchange
11.2018 - 02.2023
Windows 10 Migration Team Lead
Bell Techlogix
04.2018 - 08.2018
Senior Deskside Team Lead
Bell Techlogix
03.2018 - 04.2018
iDS Senior Deskside Support Analyst
Bell Techlogix
06.2017 - 03.2018
Senior Deskside Technician
Bell Techlogix
10.2015 - 03.2018
PC Refresh Technician
Bell Techlogix
06.2015 - 10.2015
Field Deployment Technician
Towne Bank
04.2013 - 03.2024
BA - Graphic Design
Virginia State University