Christopher Gregg
West Jordan,UT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
FOM/ Front Desk
Holiday Inn Express/ Staybridge
01.2024 - Current
- In Charge of front desk helping to make decisions in high pressure situations, making schedule for the front desk, respond to reviews and guest complaints in timely manner, run charge backs and make sure to post third party fees.
- Managed a crew of about 8 employees making sure that everyone was performing to the highest level and making sure that all guest are taken care of.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Night Supervisor
All Season Resort Lodging
01.2017 - 01.2024
- Many positions Laundry, Front Desk, Night Auditor, anywhere I was needed they placed me.
- Main position was night auditor was responsible for managing about 10-12 properties that we managed rooms at.
- Duties included check-in and out guest, problem solving all guest issues and coming up with solutions, run audit and make sure that all reservations were balanced, and do laundry at main location.
- Trained and mentored new team members on resort policies and procedures.
- Conducted regular inspections of facilities to maintain high cleanliness standards.
Supervisor
Core Mark
01.2015 - 01.2017
- Was supervisor of the freezer section of warehouse this area was off site from main building.
- Was responsible for a crew of about 10 men.
- Our duty was to pull items from freezer to place on a truck to send to main building all orders had to shipped off in timely fashion throughout the night so that they could get to locations on time.
- One duty is when item slots were empty I had to pull another pallet to replace said item location so that team can continue pulling items for orders.
- Before sending pallets and trucks off had to quality check all items to make sure everything was properly and that there are no missing items.
Team Lead
Target
01.2010 - 01.2015
- During nights I would help mark team members with area of the store they were working at as well as quality checking areas to make sure that all was ready for store openings.
- During the day I managed a crew of about 20 team members (workers) around store helping with guest needs i.e. finding items, taking calls.
- Other duties involved stocking items as the backroom team pulled items to go out into the store.
- As a team lead one of my duties was to make sure all endcap displays throughout the store were placed properly and in a timely fashion before due dates.
- Led team to achieve operational excellence through effective workflow management and process optimization.
- Mentored staff, fostering skill development and enhancing team performance in fast-paced retail environment.
- Developed innovative solutions to enhance customer experience, resulting in increased satisfaction scores.
Education
Bachelor degree - Hotel, Resort, and Hospitality
Southern Utah University
Cedar City, UT12.2015
Diploma -
West Jordan High School
West Jordan, UT 12.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
FOM/ Front Desk
Holiday Inn Express/ Staybridge
01.2024 - Current
Night Supervisor
All Season Resort Lodging
01.2017 - 01.2024
Supervisor
Core Mark
01.2015 - 01.2017
Team Lead
Target
01.2010 - 01.2015
Bachelor degree - Hotel, Resort, and Hospitality
Southern Utah University
Diploma -
West Jordan High School